What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Muttahir B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Best Virtual Meeting Organizer
Likeliness to Recommend
What differentiates Zoom from other similar products?
The interface is user-friendly and intuitive, making it easy for people to navigate and use without much training. It integrates well with other tools and platforms, such as Slack, Microsoft Office, and Google Workspace, which helps streamline workflows.
What is your favorite aspect of this product?
Zoom is easy to use and allows people to connect, meet, and have discussions from anywhere in the world. It's great to be able to voice call, share your screen, and provide significant demos to big groups of people. I also appreciate that Zoom provides the easiest-to-use interface for the other call participants. Zoom consistently functions well when one of the attendees has to share their screen or face. I've seen that other video conferencing apps have trouble with this as well, and the host is typically left having to figure out how to let someone else share their screen.
What do you dislike most about this product?
One thing I don't like about Zoom Workplace is that, especially for novice users, the sheer amount of capabilities offered can occasionally feel overwhelming. There may be a bit of a learning curve as it takes some time to navigate and comprehend every option. Updates might also momentarily interfere with workflows while users become used to new features or interfaces. Although the platform is generally dependable, there have been occasions when connectivity problems or variations in video quality have occurred, which can be annoying during crucial meetings.
What recommendations would you give to someone considering this product?
Highly Recommended for smooth connectivity and best audio/video quality.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vinay B.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2024
Value for money product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Value for money
What is your favorite aspect of this product?
Different features
What do you dislike most about this product?
Call get disconnect after specific time
What recommendations would you give to someone considering this product?
Value for money
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nitish S.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
A better application to use for video calls
Likeliness to Recommend
What differentiates Zoom from other similar products?
I don't have any opinion about this since it is also use for professional purposes we never use it for personal connect.
What is your favorite aspect of this product?
I like that we can join the meeting by clicking on the link there is no need of creating the account.
What do you dislike most about this product?
I don't like when it start getting hang in between the calls or online meetings
What recommendations would you give to someone considering this product?
The developer should work on the stability and effective working of the application
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
