What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Michael B.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Aug 2024
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Constant improvement.
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Price when adding features like "large meeting"
What recommendations would you give to someone considering this product?
You can't go wrong using Zoom
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cecilia S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
easy to use, lacks differentiating features
Likeliness to Recommend
What differentiates Zoom from other similar products?
it is a universal tool that most are familiar with
What is your favorite aspect of this product?
the video conferencing
What do you dislike most about this product?
limited features, video conferencing is the best one
What recommendations would you give to someone considering this product?
make sure of the screen share feature
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
Omer E.
- Role: Student Academic
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Powerful and versatile
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom distinguishes itself from other video conferencing tools with several key features: User-Friendly Interface: Zoom is known for its intuitive and easy-to-navigate interface, which simplifies the user experience for both beginners and advanced users. High-Quality Video and Audio: Zoom offers robust video and audio quality with features like HD video, noise suppression, and adjustable settings to improve clarity and reduce distractions. Scalability: Zoom supports a wide range of meeting sizes, from one-on-one calls to webinars with thousands of participants, making it suitable for both small team meetings and large-scale events.
What is your favorite aspect of this product?
My favorite aspect of Zoom is its breakout rooms feature. It’s incredibly useful for facilitating smaller, focused discussions within larger meetings. Whether you’re working on group projects, conducting training sessions, or hosting workshops, the ability to split participants into separate rooms and then bring them back to the main session adds a lot of flexibility and interactivity to meetings. This feature helps make virtual gatherings feel more dynamic and collaborative, similar to in-person interactions.
What do you dislike most about this product?
One aspect I find less favorable about Zoom is its security concerns and occasional vulnerabilities. Although Zoom has made significant improvements to its security features, it has faced criticism in the past for issues like uninvited guests joining meetings (known as "Zoombombing") and other privacy-related problems. Ensuring robust security requires constant vigilance and updates, and while Zoom has taken steps to address these concerns, it's something users should be aware of and actively manage through available security settings.
What recommendations would you give to someone considering this product?
If you're considering Zoom, here are a few recommendations to maximize your experience: Explore Security Settings: Familiarize yourself with Zoom’s security features and settings. Utilize options like password protection, waiting rooms, and participant authentication to enhance meeting security and prevent unauthorized access. Leverage Breakout Rooms: Take full advantage of the breakout rooms feature if your meetings involve group work or discussions. It can significantly enhance collaboration and engagement.
Pros
- Helps Innovate
- Trustworthy
- Effective Service
- Inspires Innovation