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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Michael B.

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Constant improvement.

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Price when adding features like "large meeting"

What recommendations would you give to someone considering this product?

You can't go wrong using Zoom

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cecilia S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

easy to use, lacks differentiating features

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

it is a universal tool that most are familiar with

What is your favorite aspect of this product?

the video conferencing

What do you dislike most about this product?

limited features, video conferencing is the best one

What recommendations would you give to someone considering this product?

make sure of the screen share feature

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

Omer E.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Powerful and versatile

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom distinguishes itself from other video conferencing tools with several key features: User-Friendly Interface: Zoom is known for its intuitive and easy-to-navigate interface, which simplifies the user experience for both beginners and advanced users. High-Quality Video and Audio: Zoom offers robust video and audio quality with features like HD video, noise suppression, and adjustable settings to improve clarity and reduce distractions. Scalability: Zoom supports a wide range of meeting sizes, from one-on-one calls to webinars with thousands of participants, making it suitable for both small team meetings and large-scale events.

What is your favorite aspect of this product?

My favorite aspect of Zoom is its breakout rooms feature. It’s incredibly useful for facilitating smaller, focused discussions within larger meetings. Whether you’re working on group projects, conducting training sessions, or hosting workshops, the ability to split participants into separate rooms and then bring them back to the main session adds a lot of flexibility and interactivity to meetings. This feature helps make virtual gatherings feel more dynamic and collaborative, similar to in-person interactions.

What do you dislike most about this product?

One aspect I find less favorable about Zoom is its security concerns and occasional vulnerabilities. Although Zoom has made significant improvements to its security features, it has faced criticism in the past for issues like uninvited guests joining meetings (known as "Zoombombing") and other privacy-related problems. Ensuring robust security requires constant vigilance and updates, and while Zoom has taken steps to address these concerns, it's something users should be aware of and actively manage through available security settings.

What recommendations would you give to someone considering this product?

If you're considering Zoom, here are a few recommendations to maximize your experience: Explore Security Settings: Familiarize yourself with Zoom’s security features and settings. Utilize options like password protection, waiting rooms, and participant authentication to enhance meeting security and prevent unauthorized access. Leverage Breakout Rooms: Take full advantage of the breakout rooms feature if your meetings involve group work or discussions. It can significantly enhance collaboration and engagement.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Most Popular Zoom Comparisons

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