What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Simran S.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
enable extensive collaboration
Likeliness to Recommend
What differentiates Zoom from other similar products?
there are now good security tools in zoom that let you run meetings safely and encrypt data
What is your favorite aspect of this product?
zoom has great hosting and meeting settings, such as shared screens, notes, and chat, and users can record meetings on their local or cloud computer
What do you dislike most about this product?
meetings that need to be stored in the cloud cost more
What recommendations would you give to someone considering this product?
feel free to try my favorite meeting app
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Unique Features
Akhilesh B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
Zoom is very excellent software for meetings.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Provides high quality of video and audio.
What is your favorite aspect of this product?
Easy to use and also use friendly. Available on multiple devices like ios and android which very helpful.
What do you dislike most about this product?
Sometimes there is lag issue due to some technical issues.
What recommendations would you give to someone considering this product?
Yes i strongly recommend zoom app as it can handle large number of people that join in meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Osama B.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Dependable Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
No matter where they are located, Zoom is a terrific, easy way for my staff to work together. I adore how easily it integrates with other platforms, such as Microsoft Outlook, and how it functions for all users. It also boasts an excellent user interface with all the controls you need right at your fingertips.
What is your favorite aspect of this product?
Zoom integrates well with other productivity tools like Google Calendar, Microsoft Outlook, Slack, and various learning management systems. This integration helps streamline workflows and improves efficiency.
What do you dislike most about this product?
I can't say that I really have a dislike or downside to Zoom. Its a great tool. It's very easy to use and deploy. The settings are easy to configure. I guess the only thing would be if I'm in a Zoom meeting on my desktop and choose to join from my cell phone, there are 2 entries thus throwing off the true number of meeting members.
What recommendations would you give to someone considering this product?
I am recommending this to the people who wants quick, easy and secure video conferencing .
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Effective Service
