What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Aurangzeb Nawaz K.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2024
Robust Audio Video Conferencing Tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
It offers a comprehensive ranking of the top cameras for Zoom and video conferences for the year 2024. The Logitech C922 Pro Stream, which has been lauded for its 1080p camera, superb audio, low-light correction, and background removal capabilities, is their top choice.
What is your favorite aspect of this product?
Because of oom workplace's meet scheduling, calendar integrations, ease of setup, and low machine weight, team collaborations have never been easier. The fact that their software and mobile applications are seamlessly connected.
What do you dislike most about this product?
The user interface still needs a lot of work; the most recent changes in version 6 are, in my opinion, insufficient to compete with competing UX/UI solutions. While the GUI hasn't changed all that much, the features are getting better as well.
What recommendations would you give to someone considering this product?
I am recommending Zoom for better Audio Video conferencing and quality.
Pros
- Continually Improving Product
- Efficient Service
- Client Friendly Policies
- Fair
Vivian G.
- Role: Human Resources
- Industry: Insurance
- Involvement: End User of Application
Submitted Aug 2024
Useful tool for video conferences
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has many features but is very user friendly and straightforward to use
What is your favorite aspect of this product?
Great for enabling collaboration, useful breakout room tool
What do you dislike most about this product?
Occasional glitches with inability to connect audio
What recommendations would you give to someone considering this product?
Great collaboration tool, especially the breakout room and whiteboard features
Pros
- Enables Productivity
- Helps Innovate
- Continually Improving Product
- Reliable
Jagdishkumar G.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Aug 2024
Great Tool for Remote business meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is different from others by several key features and aspects. 1. easy to use. 2. providing consistent reliable video and audio quality 3. anyone can use zoom for establishing communication with teams, clients, friends, teacher, etc. 4. providing virtual whiteboard feature.
What is your favorite aspect of this product?
Virtual whiteboard feature. this feature helps me to explain anything very easily to clients and my teams. Using this tool I can easily put my point of views to the team.
What do you dislike most about this product?
Sometimes I'm facing glitching in meetings like audio lagging and video freezing.
What recommendations would you give to someone considering this product?
For important meeting make sure you having strong internet connection.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
