What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Anuj Sant T.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Aug 2024
First mover advantage, still improving with addons
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom got first mover advantage. Initial few minute of free access period is good for small business.
What is your favorite aspect of this product?
It is secure and better screen share control with no lagging in cursor..
What do you dislike most about this product?
Some time it require.multiple logins to get audio issue sorted when login through mobile devices.
What recommendations would you give to someone considering this product?
There are multiple web conferencing options available in market try a few select best features before you buy custom version.
Pros
- Trustworthy
- Continually Improving Product
- Reliable
- Performance Enhancing
Revanth G.
- Role: Finance
- Industry: Banking
- Involvement: Vendor Management and Renewal
Submitted Aug 2024
It’s a very good products with best features
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stands out for its user-friendly interface, high-quality video, and scalability, supporting meetings from small groups to large webinars. Its robust features, like virtual backgrounds, breakout rooms, and etc
What is your favorite aspect of this product?
One of my favorite aspects of Zoom is its ease of use, which makes it accessible for users of all tech skill levels. Additionally, the breakout rooms feature is excellent for facilitating smaller group discussions within larger meetings.
What do you dislike most about this product?
One of the aspects I dislike most about Zoom is the occasional audio lag or connectivity issues during meetings, which can disrupt communication.
What recommendations would you give to someone considering this product?
Ensure you choose the right plan for your needs, considering factors like meeting duration and participant capacity, and familiarize yourself with key features like breakout rooms and recording for optimal use.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Rishabh P.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Feature packed video conferencing software!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides additional features like screen control features remotely with screen sharing that made our remote management so easier and we have used it for troubleshooting clients problem with this. It has direct chat and hand raise + admin control features that is really helpful. Also its audio and video quality is good standard during conference calls.
What is your favorite aspect of this product?
Most amazing part of software is able to control recipient screen through remote acess which i personally really like it and very helpful for organisational purposes as well ky personal uses.
What do you dislike most about this product?
Although i dont have dislikes about the software but its video and call drops can be improved which occurs sometime during conference calls.
What recommendations would you give to someone considering this product?
I would recommend using its paid or business version that has most value deal.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
