What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jestine P.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2024
A Versatile Tool for Modern Recruitment
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom can accommodate large-scale webinars
What is your favorite aspect of this product?
Zoom's free tier offers
What do you dislike most about this product?
Occasional audio or video issues
What recommendations would you give to someone considering this product?
Zoom is a powerful tool for recruitment, but its effectiveness depends on proper utilization and addressing potential challenges.
Pros
- Performance Enhancing
- Unique Features
- Helps Innovate
- Continually Improving Product
KUNAL K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2024
Best tool for schedule meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
It provide a lot of features during meetings as we are able to record business meeting and also note and whiteboard feature we can explain things and notes during calls also AI enhance voice clarity during meetings and also it provides all chats records after meeting overall best tool for meetings to achieve business goals
What is your favorite aspect of this product?
In this zoom we are able to remote different desktop access via screen sharing also we have a option to share one screen or multiple screen we can record our important meetings easily and track them in a one place it also we can schedule or direct do a meeting they provides alot of options to do meetings best product to do business meetings.
What do you dislike most about this product?
This tool is good to go and provides good features to do meetings at a effective cost price
What recommendations would you give to someone considering this product?
By using this software user can schedule or do their business meetings at a one place with great features by using this tool you can manage your virtual meetings also achieve your goals easily i will recommend this software to grow your business effectively by using this tool we are able to do complete our projects in a given time duration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Damini G.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2024
Best meeting tool with integrations
Likeliness to Recommend
What differentiates Zoom from other similar products?
Just the reliability and flexibility of joining and conducting meetings and webinars.
What is your favorite aspect of this product?
Ease of use and integrating with outlook is the best usage for me.
What do you dislike most about this product?
No feature so far.
What recommendations would you give to someone considering this product?
Great communication tool.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
