What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
ATUL S.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Oct 2024
Awesome product to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
High quality video calls will be offered. You can add more than 100 people in a meeting so can be used for large gatherings.
What is your favorite aspect of this product?
It is easy to use product and that much flexible that you can connect from one-to-one meeting and with large population as well.
What do you dislike most about this product?
When low Bandwidth is there, video and voice quality become poor. Also, there are many security issues in this platform as well.
What recommendations would you give to someone considering this product?
For large volume gatherings, best product to use and use to collaborate with others as well.
Pros
- Performance Enhancing
- Efficient Service
- Effective Service
- Saves Time
Leticia M.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Oct 2024
Easy to setup a zoom call even to beginners
Likeliness to Recommend
What differentiates Zoom from other similar products?
The free version of the software accommodates a relative bigger number of user in a single meeting even though they do give less minutes to limited of 45 minutes
What is your favorite aspect of this product?
The pro version of Zoom has call recording feature which is easier to set with just a click of a button and the user interface of the ZOOM and the mobile application is super-fast
What do you dislike most about this product?
It just consumes more data especially during the video call and screensharing often can be somehow slow
What recommendations would you give to someone considering this product?
Yes, it is a good video communication tool.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Gaurav B.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Oct 2024
Zoom for lightning-fast experience!!
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is light weight and fast.
What is your favorite aspect of this product?
My organization uses both ZOOM and MS Teams. I use zoom mostly for internal connects as it offers fast connectivity with screen sharing.
What do you dislike most about this product?
Zoom could improve file sharing functionality, and other than that, I find zoom quite a terrific piece of software.
What recommendations would you give to someone considering this product?
It is fast and reliable, go for it.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Inspires Innovation
