What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ankit K.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Must have tool for Collaboration and sharing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides interface, which is very intuitive and easy to understand. It helps searching employees in organization easy and also helps us with his credentials.
What is your favorite aspect of this product?
Zoom has many customization features like keeping background for a good cause and hand raise feature in case of large meets.
What do you dislike most about this product?
Nothing, I disliked.
What recommendations would you give to someone considering this product?
Zoom has very large client base, so no issue with ecosystem.
Pros
- Effective Service
- Inspires Innovation
- Client Friendly Policies
- Altruistic
Miguel H.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Zoom lets you communicate with your team
Likeliness to Recommend
What differentiates Zoom from other similar products?
The difference of Zoom with respect to clients is the quality of their calls and connections, very good image and sound quality, which allows a great value to our interactions with clients
What is your favorite aspect of this product?
My favorite aspect of Zoom is the interface, very friendly and that can be used easily even by those users not used to using similar tools.
What do you dislike most about this product?
Sometimes when we send appointments the desktop application for Windows does not run properly, it is somewhat annoying
What recommendations would you give to someone considering this product?
My recommendation if you are thinking of using Zoom is to go for the full version
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Alexander B.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Oct 2021
True enterprise-level conferencing solution.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Popularity - Zoom is right now the most popular and most used video conference software out there. This has helped my job, when I need to communicate with external collaborators , enterprise customers or partners of my organization. As I can be sure , that they have an higher likelihood of having Zoom installed on their desktop, as against any other video-conference software.
What is your favorite aspect of this product?
Meeting security. This is my favorite part of Zoom as it ensures that internal and external meetings are safe from unauthorized parties attending. Asides my meetings being encrypted, Zoom also ensures that every participant seeking to join my meeting, requires a passcode before they are allowed to join in.
What do you dislike most about this product?
Inability for new users to simply join Zoom meetings, from the comfort of their web browser. This is the only weakness I have experienced with Zoom.
What recommendations would you give to someone considering this product?
In terms of scalability, there are very few tools out there which can actively rival Zoom.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
