What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Myra H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Easy to use and lots of features
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has good connectivity and works well. It has lots of capabilities that you can use including audio, video, messaging, etc. It also supports a large number of participants.
What is your favorite aspect of this product?
Favorite aspect is the intuitive UI that is easy to use.
What do you dislike most about this product?
I dislike that Zoom does not have good integration with Outlook compared to Microsoft Teams.
What recommendations would you give to someone considering this product?
I would highly recommend Zoom for video and audio conferencing, for any size of meeting.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Victor M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Oct 2021
The best that exists today
Likeliness to Recommend
What differentiates Zoom from other similar products?
I believe that what makes the difference between zoom and podructos similar to this or its competition as we could also call it, is the stability when making a call or video call, with zoom there are no interruptions when communicating.
What is your favorite aspect of this product?
My favorite aspect of zoom apart from being an extremely complete application that allows me to make calls, share files, share screen, etc. is also its friendly and extraordinary interface, which makes it an extremely simple tool to use.
What do you dislike most about this product?
There is absolutely nothing that I dislike or dislike about zoom, since in my opinion it is the best application that exists of its kind, so I have no complaints or criticisms about it
What recommendations would you give to someone considering this product?
If any colleague is looking for a solution for remote video calls or conferences, I recommend zooming in with your eyes closed, I assure you that you will not regret it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Ruth S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
"Excellent zoom experience for video conferencing"
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom may be a terribly effective tool for audio and video meetings.In my purpose of view, zoom is that the best package for on-line meetings, attending categories and taking interviews. It also provides screen share choices sort of a presently open window or all screens. I also can work remotely with the assistance of zoom.
What is your favorite aspect of this product?
Zoom may be a complete tool that permits several participants in one area and is that the most steady live video platform. that's why we have a tendency to am fond of it the foremost here at Born once more Media. I conjointly wish to spotlight that it's unceasingly evolving, adding options and functionalities that take live meeting experiences to successive level.
What do you dislike most about this product?
They should also offer the practicality of giving management to users so they will edit files. they ought to improve their UI further as attempt to enhance net consumption so that zoom can work properly with an occasional internet association
What recommendations would you give to someone considering this product?
I will recommend other users those who are looking for some easy programa for dactilar conferences.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
