What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Rex M.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2021
Best Online Connection Application!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The main thing is ease of use and widespread familiarity.
What is your favorite aspect of this product?
Able to share screen and talk with anyone globally as if they are right next to me, showing them my computer. Distance does not matter. I can choose to show video or not, I can record. There are other software that are also nice. But, Zoom by far has been the easiest and most preferred to use.
What do you dislike most about this product?
I wish the video was better quality, no matter what camera the user is using and options to display them in a way that is easy and interactive if there are many that join.
What recommendations would you give to someone considering this product?
If you could get Zoom to somehow be integrated with other applications, like TikTok, Instagram and Facebook, so that someone can go LIVE on those applications and somehow bring in those in a Zoom call and not have to have them on a TV monitor where then your phone in those applications picks up those in Zoom separate, it would be amazing!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephanie C.
- Role: C-Level
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2021
Top on my list of best video meeting tools.
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ability to scale, is what I see as the best part of Zoom or what sets it apart from other similar video meeting software products. This ability to scale has ensured that the quality of my meeting experiences on Zoom isn't affected by the number of meeting participants, which is a problem I have noticed having tried an handful of Zoom alternatives.
What is your favorite aspect of this product?
Zoom stands out from similar products, in terms of the quality of its audio and video functionality. More importantly too, I like Zooms smooth presence on mobile devices, which enable me connect to meetings from the comfort of my mobile phone.
What do you dislike most about this product?
Inability to use Zoom without first downloading the Zoom desktop application, is the only part of Zoom I do not like.
What recommendations would you give to someone considering this product?
When it comes to creating value for time (saving time ) and general productivity during meetings, no tool comes close to Zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Blaise A.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2021
Intuitive user interface, remote collaboration.
Likeliness to Recommend
What differentiates Zoom from other similar products?
My experience with Zoom has been over 5 years and it was successfully deployed in our organisation. The users interface is very easy to customize and works best with first users,hence creates a wonderful user experience.
What is your favorite aspect of this product?
My favourite is the screen sharing feature is more than a blissful feature to us,it enhances remote collaboration and teamwork. The video and image quality is phenomenal, works best at conference meetings and during internal meetings. Zoom is very easy to use,easy to install and has no learning curve.
What do you dislike most about this product?
I appreciate the customer support that is doing a great work 24/7.
What recommendations would you give to someone considering this product?
Zoom one thing is very cost effective, and it has very prolific features. Easy to use,hence creates smooth time for new users.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
