What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Alenandro S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Smooth and easy-to-use interface
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides all the necessary functions for a meeting, it is easy to use, the image and audio quality is excellent.
What is your favorite aspect of this product?
Like Zoom enables quick audio or video calls on desktop, Android and iOS platforms, with beneficial features for: cloud recordings, HD video calls, screen sharing, and detailed reports from attendees.
What do you dislike most about this product?
When using Zoom, we have very few problems so that the rest of the participants can join the meetings, also to integrate calendar for both Google and Outlook.
What recommendations would you give to someone considering this product?
I recommend Zoom, for live webinar streaming via YouTube and Facebook.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Steven T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Covid boosted Zoom's presence and market share
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom by far is the easiest video conferencing platform to use. After testing out several platforms, Zoom is the easiest with the highest reliability rate.
What is your favorite aspect of this product?
Zoom is easy to set up for both you and anyone outside of the organization. The investment to install is low, and pretty much all of the partners or companies we have to deal with host meetings on Zoom.
What do you dislike most about this product?
Its features are pretty much a Vanilla me-too kind of product as other online meeting platforms. Zoom stuck to the basics and provided a good meeting experience, however, there are no distinguishing features that make it stand out (aside from the sheer market share)
What recommendations would you give to someone considering this product?
For folks looking to add Zoom to their meeting portfolio, ask around first. Ask their customers, suppliers, partners, and the folks you interact with most, what meeting platform are they on. If most of them use Zoom, then you know Zoom will be compatible and it will be easy for you to have meetings with them.
Pros
- Reliable
- Enables Productivity
- Saves Time
- Respectful
Cons
- Commodity Features
- Less Generous
- Charges for Enhancements
Victor M.
- Role: Information Technology
- Industry: Food and Beverage
- Involvement: Initial Implementation
Submitted Oct 2021
The most powerful platform for meetings today
Likeliness to Recommend
What differentiates Zoom from other similar products?
In my opinion, what differentiates zoom from other similar tools is the simplicity when using the app and this is due to the fact that its interface is extremely user-friendly, which makes it a very simple app to use for users. end users
What is your favorite aspect of this product?
My favorite aspects of Zoom are all since, as I mentioned before, the application has everything, it is extremely complete, however my favorites are: the possibility of sharing a screen in the middle of a meeting to show a graph or report, in addition to how stable it can be. Being, in the organization where I work we usually hold weekly conferences between branches, and the truth is that communication is extremely fluid through zoom
What do you dislike most about this product?
I will be very blunt when saying that there is absolutely nothing that displeases me about this wonderful application since as I said before, zoom is extremely complete and powerful, and the reality is that we are very happy to have zoom
What recommendations would you give to someone considering this product?
The recommendation is simple, implement zoom as soon as possible so that you begin to enjoy the benefits of this powerful software through which the home office will be extremely simple and with much greater ease of adaptation, I recommend it with eyes closed
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
