What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jordan F.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Oct 2021
Amazing product for videoconferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use and scheduling capabilities whilst providing excellent features
What is your favorite aspect of this product?
I love the integration with google calendar and the smart-lookup for zoom links
What do you dislike most about this product?
A data-saver feature would be useful for on-the-go meetings
What recommendations would you give to someone considering this product?
An amazing product with excellent features, even at the free level. Give it a try first, and explore the additional paid features for further productivity
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Xiang D.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Unified Communications and Webinars.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is notable for recording meetings in a way that notifies other users that the recording is in progress.
What is your favorite aspect of this product?
I like Zoom is easy to use, the quality of the service, and the operation is very good, it is outstanding to share files of different formats with each other in it, additionally the shared screen function allows a participant to share a screen with other meeting participants when discussing a document, slides or any other information.
What do you dislike most about this product?
Particularly with Zoom we have no problems during a video call or a webinar.
What recommendations would you give to someone considering this product?
I recommend Zoom allows you to experience a very good quality of audio and video even when you have a low Internet connection.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Andrew F.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Oct 2021
Clear audio and HD video calling
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is competent to transmit the screen while simultaneously, the video captured by a webcam is transmitted, so that there is the option of offering explanations or clarifying concerns while the rest can view the transmitter.
What is your favorite aspect of this product?
I like Zoom is a wonderful tool for online communications, it allows chat sessions, calls and video calls, compared to video conferences, it facilitates the participation of up to 500 people and up to 1000 viewers, it offers the option of shared screen, an excellent virtue for exhibitions, seminars and talks.
What do you dislike most about this product?
With Zoom the custom virtual background option does not work properly on Windows systems.
What recommendations would you give to someone considering this product?
I recommend Zoom as an alternative to using a virtual whiteboard and being shared on the screen with the rest of the participants, which makes it easy to write, draw or explain in a simple and practical way.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
