What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Rodrigo C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Cloud recording.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom offers an extensive solution in the absolute telephony system, hardware and chat function that collaborates and perfects routine communication processes.
What is your favorite aspect of this product?
I like Zoom is wonderful for video conferencing, it offers HD video, and occupies large spaces and members for meetings and effective cloud storage, it is also very useful to integrate with applications such as Dropbox, Google Drive, YouTube and Vimeo to upload, view and share every recorded session on these services seamlessly.
What do you dislike most about this product?
Zoom is one of the best options for our meetings, it is efficient to work from mobile computers and the desktop without setbacks.
What recommendations would you give to someone considering this product?
I recommend Zoom for its recording functions in free as paid subscribers it allows the virtue to record video and audio conferences with Zoom's local recording function, which saves the recordings on the PC's hard drive.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Nripendra K.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2021
Best communication channel
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is so easy to use that even my 8 year old student can use it effortlessly. With pandemic when all the schools were closed, Zoom has really helped me and my school to connect with my students and continue imparting education to them.
What is your favorite aspect of this product?
I can also share youtube videos for an interactive session. The recording option of Zoom is very helpful. I can send the recorded meeting to the students who were absent so that they could patch up with their studies.
What do you dislike most about this product?
Zoom can also add on the feature of floating screen so that multitasking is possible. The company can work on these two minor drawbacks to improve customer satisfaction.
What recommendations would you give to someone considering this product?
It is very easy to use, fairly inexpensive and offers a convenient free plan. I would wholeheartedly recommend this awesome product to anyone without a second thought
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Sapna N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
One Stop Solution for Meetings and Webinars
Likeliness to Recommend
What differentiates Zoom from other similar products?
- Integration capabilities - Audio Controls - Screen Sharing Ease
What is your favorite aspect of this product?
Hassle-Free Audio/Video Controls of Panelists
What do you dislike most about this product?
Nothing as such
What recommendations would you give to someone considering this product?
Amazing Panelist controls
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
