What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Yeo S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Oct 2021
High definition video conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is advantageous and useful to create a recurring link for a meeting, in this sense to be able to organize the activities in a practical way.
What is your favorite aspect of this product?
Like Zoom facilitates unlimited cloud storage for recordings, with single sign-on availability, managed domains and custom branding are available for Enterprise accounts, and the Toll & Call-In feature is available as an add-on.
What do you dislike most about this product?
With Zoom, if the host closes the meeting for any reason, all meeting rooms will collapse without warning.
What recommendations would you give to someone considering this product?
I recommend Zoom for using built-in chat during meetings, screen sharing, and creating small groups during meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Consultant
- Industry: Banking
- Involvement: End User of Application
Submitted Oct 2021
"Zoom Review"
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Glenn P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
Schedule meetings.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom offers favorable and competitive features it works very well on Windows, Mac IOS and Android operating systems.
What is your favorite aspect of this product?
I like Zoom, it has a simple and practical structure to use, the audio video quality is good, compared to the mobile application it provides great value, adds value to connect to internal meetings from anywhere, another of the virtues of this application is ease of recording meetings is wonderful and even informs the rest of the members that the recording is in progress.
What do you dislike most about this product?
With Zoom I have no difficulties to work, it is essentially and basic to create virtual office and work from a distance and without problems.
What recommendations would you give to someone considering this product?
I recommend Zoom to synchronize with the Outlook calendar with the zoom, it allows the reception of meeting alerts before the meeting, also to share the screen in a practical way, essential for presentations.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
