What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ronald N.
- Role: Industry Specific Role
- Industry: Energy
- Involvement: End User of Application
Submitted Sep 2021
The only go-to software for live streaming
Likeliness to Recommend
What differentiates Zoom from other similar products?
It offers training live online
What is your favorite aspect of this product?
You can comnect with multiple people at a time using it. It allows you to hold meeting and attend conferences virtually right from your desk and actually participate in it.
What do you dislike most about this product?
While using the free version, the meeting session terminates automatically after 40 minutes and you have to re-initiate the meeting to continue further
What recommendations would you give to someone considering this product?
Great for meeting with people over long distances
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
keila s.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
"For two years, Zoom was our go-to!"
Likeliness to Recommend
What differentiates Zoom from other similar products?
Your UI is extremely intuitive and the user experience is excellent, making a decision worthwhile for this programme. You can use every operating system and mobile phones without noticing any difference. your deployment is comfortable.
What is your favorite aspect of this product?
Easy, intelligent and highly functional. You can do almost everything from the homepage alone! Joining a meeting, hosting a meeting or inviting people to a meeting is super easy. The quality of the video is excellent. The app is never lagging like the Skype app. Support multiple times, and Google Calendar included.
What do you dislike most about this product?
I want you to add a way of connecting PayPal or Venmos to this so that you can directly charge customers without any other application. Furthermore my Ukainian customers still find it rather difficult to use in Ukrain.
What recommendations would you give to someone considering this product?
Zoom is characterized by its quality and reliability of video conferencing. You are confident that you can meet multiple people simultaneously. With the zoom, if you are in the park, at the supermarket, or even while driving by a hands-free device, you can join meetings on your smartphone. Zoom facilitates communication.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Miguel Angel M.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
Zoom is just for everybody!
Likeliness to Recommend
What differentiates Zoom from other similar products?
The critical mass of users that has hear about Zoom is greater than any other videoconference platform, so you can't go wrong choosing Zoom over their competitors, specially for masive events.
What is your favorite aspect of this product?
The universality of situations in which it fits. While Webex or Teams have unique functionalities and specific use cases where they are just better, everybody know zoom and you can reach a greater number of users, especially non business related. Futhermore, for masive group calls the quality is superior to that of the competition.
What do you dislike most about this product?
Zoom can lack customization on some aspects, but overall everything it does it do it well.
What recommendations would you give to someone considering this product?
Without a doubt it is the best platform for masive group calls. Go for it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
