What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jasveen K.
- Role: Information Technology
- Industry: Banking
- Involvement: End User of Application
Submitted Sep 2021
Flexible, easy yo use but pricey
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use and flexibility
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
A little expensive
What recommendations would you give to someone considering this product?
It’s a good Software
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Alberto Jose R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Zoom saves the day
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a video conferencing tool specialized in high-quality video calls, unlike gotometing, which is very busy in calls when there are several people
What is your favorite aspect of this product?
Video conferencing that runs smoothly. Multiple breakout rooms can be created to accommodate multiple groups of people. There are several excellent chatting options accessible. It's simple to take over as host or appoint a co-host. Screen sharing is seamless, and annotation is possible. The most effective technique to run a meeting or online classes. The amount of people who can join at one time is incredible.
What do you dislike most about this product?
If the meeting is accidentally closed by the host, all of the breakout rooms will collapse without warning. Anyone who joins after some chats have been shared will not be able to see the chat history. To make the past exchanges visible, I need to share them. Everything else appears to be in order.
What recommendations would you give to someone considering this product?
You'll be able to connect remotely regardless of where you live. It's simple to share video/audio to match your needs. Multiple breakout rooms can be created to accommodate different groups of people. There are several excellent chatting options accessible. It's simple to take over as host or appoint a co-host. Screen sharing is seamless, and annotation is possible. The most effective technique to run a meeting or online classes.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Efficient Service
Masiyiwa R.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Sep 2021
This products is very user friendly easy to use.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Screen Sharing is one of the most efficient features on zoom that let us communicate while sharing screens
What is your favorite aspect of this product?
the video quality and sound quality of this product is absolutely amazing.
What do you dislike most about this product?
The mobile application does not display some of the features that are available on the desktop version.
What recommendations would you give to someone considering this product?
it is so easy to connect with people all they have to do is to click my already sent meeting URLs
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Trustworthy
