What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Pritam D.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Sep 2021
Best app for connectivity
Likeliness to Recommend
What differentiates Zoom from other similar products?
Some of the key feature zoom is having which makes it better than others are 1>Very secured with different ID and password for each meeting 2>Large audience can be added for virtual webinars. 3>It's a very light weight app and Easy to use. 4>Allows for various backgrounds to hide the mess of your apartment
What is your favorite aspect of this product?
Some of the Key features are very useful like 1>Recording video or audio calls. You can pause or stop recording anytime, and when you hit the record button again, it either records a new clip or picks up where you left off . 2>The whiteboard facility with annotation support and quality of video and sound is excellent. 3>Breakout rooms for smaller groups within a meeting is a great feature . 4>You can integrate it with outlook and other mail application which is very helpful . 5>Zoom is highly password protected with high security on data
What do you dislike most about this product?
It's mobile applications is not having many features which they can include . There is scope of improvement in chat window also during the meeting. Should improve security by authentication of link usage by designated recipient. There is no feature of sending files instantly.
What recommendations would you give to someone considering this product?
Zoom is a platform that is very useful when there are employees who work remotely. I consider that it is always appropriate to have a platform like this, because it is compatible with all devices, so you can connect from anywhere. It's very light weight and user friendly as well .
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Andrea P.
- Role: Operations
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
The Best Solution for Virtual Sessions
Likeliness to Recommend
What differentiates Zoom from other similar products?
It offers an end to end encryption. Zoom allows recording of meeting sessions for future referencing It works perfectly on mobile and desktop
What is your favorite aspect of this product?
It allows me to share my screen during presentation and thus making it easier for me to do virtual presentations. Zoom connects teams and people from all over the world into one agenda.
What do you dislike most about this product?
It is a bit pricey but worth it
What recommendations would you give to someone considering this product?
It is a great solution for video conferencing
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Dharampal R.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2021
Product with good features but need more control
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has some unique features for Audio and video settings, security and reactions.
What is your favorite aspect of this product?
Virtual Background, Lock meeting and Enable waiting room.
What do you dislike most about this product?
It does not have the option to share only particular screen or tab or window. The quality of the conference deteriorate when multiple members join.
What recommendations would you give to someone considering this product?
Definitely give it a try
Pros
- Trustworthy
- Unique Features
- Efficient Service
- Effective Service
Cons
- Slower Product Innovation
- Under Delivered
- Charges for Enhancements
