What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ragini j.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2021
Zoom Video Conferencing review
Likeliness to Recommend
What differentiates Zoom from other similar products?
High Video And Audio Quality Web Conferencing and Meeting. Screen Sharing
What is your favorite aspect of this product?
Screen Sharing Complete Controll over Others when you arrange the meeting. Can Connect with anyone from Anywhere.
What do you dislike most about this product?
High speed Internet Connection is Required otherwise it may Lag a bit
What recommendations would you give to someone considering this product?
One must Definitely try Zoom video Conferencing for training and Online Conferencing.
Pros
- Reliable
- Performance Enhancing
- Fair
- Altruistic
Jen M.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Sep 2021
Accessible to all, even those who arent tech savvy
Likeliness to Recommend
What differentiates Zoom from other similar products?
You are able to log in to a meeting via a web browser without the need to download any software to your device. The capabilities may be limited for but some people downloading software is cumbersome so the option to bypass it and still join a meeting is extremely convenient. The interface is intuitive and easy to use. I work with a lot of clients who are not tech-savvy in the least, yet no one has ever had an issue with figuring out how to use Zoom.
What is your favorite aspect of this product?
I love that it is accessible even without a paid subscription. Most of my meetings are one-on-one and therefore a paid subscription is not needed as the meetings are not limited to time constraints. If a third person were to join the meeting, the meeting would then be limited to 45 minutes. Which is still ample time to get through a quick meeting. The few times I have had to subscribe I was able to both sign-up and cancel the service without speaking to anyone and being locked into any type of commitment.
What do you dislike most about this product?
Since the start of COVID-19 many users have turned to Zoom. Because of that, the company implemented a ton of new features such as waiting rooms, authenticated user usage, and access codes. When using Zoom on a much smaller scale, such as two users, it can be a bit bothersome to have to wait in the waiting room until someone allows you access or to have to enter an access code for security purposes. While there are ways to bypass these methods, they should not be the default setting.
What recommendations would you give to someone considering this product?
Take your time in learning the backend features so that when you are in a meeting you know where everything is and you don't have to interrupt the meeting. One feature that someone should familiarize themselves with, especially when in a large group setting, is the mute and video icons. I have been in numerous meetings where someone was talking and didn't realize they were muted or vice versa.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Steve V.
- Role: Information Technology
- Industry: Communications
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2021
Best product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Innovative, easy to use
What is your favorite aspect of this product?
User friendly
What do you dislike most about this product?
the web version
What recommendations would you give to someone considering this product?
add customizations
Pros
- Unique Features
- Effective Service
- Inspires Innovation
- Helps Innovate
