What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Alice N.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
Intuitive user friendly Interface, cost effective.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has very prolific features like screen sharing which has enhanced collaboration within our teammates. Its more cost effective hence can fit to any enterprises budget. High quality video and audio quality, which creates a very decent online meetings/conference. Highly trained customer support to enhance transparency and smooth customers environment.
What is your favorite aspect of this product?
My favourite aspect is the reliable connectivity and conference quality. The user experience is very stable maintains data centres across the world using cloud computing services from Amazon w3b services, Oracle cloud and Microsoft Azure. I like the user friendly and uncomplicated interface, there is no need of creating account to participate in a meeting all needed is just download the app in your preferred device.
What do you dislike most about this product?
Just like other platforms you cannot enjoy the benefits of using Zoom without being connected to data/Internet connection. Nevertheless everything else is prolific.
What recommendations would you give to someone considering this product?
I highly recommend Zoom to potential customers for its cost effective and easy to use,the Interface is uncomplicated and creates intuitive user experience.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Prince B.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2021
The perfect video conferencing software
Likeliness to Recommend
What differentiates Zoom from other similar products?
The Zoom Marketplace which has a bunch of plugins for things like Gmail, Slack, Salesforce, and other popular business apps that can make it more than just teleconferencing software.
What is your favorite aspect of this product?
Smooth Zoom Phone porting process which makes it easier to port numbers when switching phone providers.
What do you dislike most about this product?
Zoom emails and room ID's can get a little confusing at times
What recommendations would you give to someone considering this product?
The best software for organizations that hold meetings on a regular basis
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Efficient Service
Martin W.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Great secure connections.
Likeliness to Recommend
What differentiates Zoom from other similar products?
In summary, it should be noted that a notable feature that Zoom and Bluejeans differ is that Zoom has an enrollment for educational institutions while Bluejeans does not have records in this way.
What is your favorite aspect of this product?
In my opinion, I like Zoom's speed of response in videoconferences, its speed to register seems to me also something easy and comfortable. and its audio and video quality are optimal.
What do you dislike most about this product?
I dislike this software that sometimes the audio is somewhat distorted, likewise its frozen image but it usually happens on slow connections.
What recommendations would you give to someone considering this product?
In my opinion, to all those who are opting to use zoom, I recommend having broadband internet as common internet problems tend to arise.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Saves Time
