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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Jokonya D.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Dynamic Video Conference and Chat Software

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

The Zoom Gallery View which allows the software to display up to 49 participants at one time, so you can see everyone at the same time during a meeting.

What is your favorite aspect of this product?

You can record your meeting as a video

What do you dislike most about this product?

The Softphone does not work with screen sharing

What recommendations would you give to someone considering this product?

The best software for holding larger meetings online

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Effective Service

Neeraj k.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

"All you need id

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Zoom is a lot more excellent than Home bases by far." It's not difficult to perceive any reason why this stuff, better call quality, the capacity to record gatherings, and having the option to share great video over that call,help to separate Zoom from the opposition.

What is your favorite aspect of this product?

Zoom is perhaps the best stage to speak with others eye to eye through the web. I love zoom for simple to utilize interface. It permitted to sharing screen, talk over the call for all intents and purposes and GroupWise, shows mic on/off which served to known who's on the mic.Likewise, it's permitted to recoding.

What do you dislike most about this product?

Zoom periodically has slack time in strong or freezing with video yet that might be even more an availability issue. I do see the value in that zoom keeps visits avalible to think back on later or if nothing else doesn't make it difficult to get to old talks. Actually zoom isn't incredible for talking during a meeting;the notice doesn't show up immediately or can be not entirely obvious. I figure this could be settled with better pop ups or a sound identification. Generally those are my solitary Zoom objections.

What recommendations would you give to someone considering this product?

Download it now! It's so natural to utilize and you can have gatherings up to 40 or somewhere in the vicinity minutes for nothing, which is a lot for you to get its hang.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Sep 2021

Well designed and user friendly

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Most Popular Zoom Comparisons

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