What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jokonya D.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2021
Dynamic Video Conference and Chat Software
Likeliness to Recommend
What differentiates Zoom from other similar products?
The Zoom Gallery View which allows the software to display up to 49 participants at one time, so you can see everyone at the same time during a meeting.
What is your favorite aspect of this product?
You can record your meeting as a video
What do you dislike most about this product?
The Softphone does not work with screen sharing
What recommendations would you give to someone considering this product?
The best software for holding larger meetings online
Pros
- Reliable
- Trustworthy
- Unique Features
- Effective Service
Neeraj k.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2021
"All you need id
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a lot more excellent than Home bases by far." It's not difficult to perceive any reason why this stuff, better call quality, the capacity to record gatherings, and having the option to share great video over that call,help to separate Zoom from the opposition.
What is your favorite aspect of this product?
Zoom is perhaps the best stage to speak with others eye to eye through the web. I love zoom for simple to utilize interface. It permitted to sharing screen, talk over the call for all intents and purposes and GroupWise, shows mic on/off which served to known who's on the mic.Likewise, it's permitted to recoding.
What do you dislike most about this product?
Zoom periodically has slack time in strong or freezing with video yet that might be even more an availability issue. I do see the value in that zoom keeps visits avalible to think back on later or if nothing else doesn't make it difficult to get to old talks. Actually zoom isn't incredible for talking during a meeting;the notice doesn't show up immediately or can be not entirely obvious. I figure this could be settled with better pop ups or a sound identification. Generally those are my solitary Zoom objections.
What recommendations would you give to someone considering this product?
Download it now! It's so natural to utilize and you can have gatherings up to 40 or somewhere in the vicinity minutes for nothing, which is a lot for you to get its hang.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Sep 2021
Well designed and user friendly
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity