What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ignitius D.
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Sep 2021
Great breakout rooms for collaboration, great .
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has vibrant breakout rooms that allow for group caucus before reconvening in the main group for feedback.
What is your favorite aspect of this product?
The scheduling aspect, the controls on the meeting and the breakout rooms are our delights
What do you dislike most about this product?
Lack of an all-inclusive learning management system aspect
What recommendations would you give to someone considering this product?
For a flowless and easy-to-use video meeting, consider Zoom Meetings.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Effective Service
Amir M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
Simple Audi o conferencing application available
Likeliness to Recommend
What differentiates Zoom from other similar products?
Best video conferencing functionality added , crystal clear sound. Easy to use . simple to understand
What is your favorite aspect of this product?
Audio conferencing, raising hand while meeting.
What do you dislike most about this product?
Works Slower on slow network. support is average
What recommendations would you give to someone considering this product?
Please give it a try.
Pros
- Helps Innovate
- Unique Features
- Effective Service
- Security Protects
Gustavo Antonio O.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Sep 2021
Easy to operate platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
Now I can communicate with my family friends and business staff through this tool, I no longer know they need to hold face-to-face meetings because with their then communicate face to face through videoconference with shared screen.
What is your favorite aspect of this product?
For many years I have used zoom as one of the tools for the diary because I can communicate remotely, hold my online meetings, virtual classes and webinars, it is a very easy and simple to use tool, but it is also practical and safe , without a doubt I will continue to use it, which has quite basic functions to carry out my videoconferences. With Zoom I don't need higher education to be able to use it because it is an incredibly easy platform to use, and it has excellent features such as a shared screen, which is excellent for the time of conducting my webinars and virtual classes.
What do you dislike most about this product?
There is nothing that I disliked about Zoom, I have used it for a long time because it is a very easy and practical software to use, but it has helped me to communicate remotely and no matter where I am.
What recommendations would you give to someone considering this product?
I recommend it because it is a useful tool for making your video conferences and voice calls, and it allows you to gather part remotely
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
