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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Luan J.

  • Role: Vendor Management
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Not have integration Easy to meet out of cia

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom is pretty easy to make meetings with another companies as customers, all the people now how to use. When you need to schedule a meeting in another systems as Teams and Skype for Business, as they are internal system the customers have dificult to enter the meeting.

What is your favorite aspect of this product?

The facility to schedule a meeting with external people.

What do you dislike most about this product?

The lack of integration with the internal systems, Zoom is effective only for meetings, if you need a hole system would be better to buy systems as Teams.

What recommendations would you give to someone considering this product?

If you only need a system for meeting, Zoom is the better one, if you need more options as chat, group chats ou integration with company would be better to find another system.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Unique Features

Isleny Carolina P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

An excellent conferencing solution

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

We can affirm that Zoom offers higher video quality after completing comparison testing. This is critical because you don't want your program to be the source of grainy video or choppy display for your clients and partners. While Webex also provides high-quality video, Zoom currently has the upper hand.

What is your favorite aspect of this product?

It has an exceptionally solid connection support as a video conferencing tool, which allows it to have video conferences with a big number of participants in high definition video quality and without interruptions, which is certainly one of its most appealing features.

What do you dislike most about this product?

The Zoom mobile app isn't particularly user-friendly. The Zoom Phone software, which allows you to make phone calls, is also prone to crashing while in use.

What recommendations would you give to someone considering this product?

Zoom makes it simple for me to communicate with my colleagues and clients on a daily basis. I work from home, and Zoom has been crucial in ensuring that I am able to keep in touch with everyone. It's really convenient to chat or contact anybody for short talks about projects and daily work without having to plan a meeting. I can interact with my colleagues on desktop programs like Visual Studio Code using the screen sharing function.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alejandro C.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Definitely the Leader.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I've been a zoom user for a long time, way before the COVID-19 pandemic forced everyone to consider a video conferencing solution. I've seen it's progress and how much they spent considering new features and released them. I've always been happy with what they offer, but it was possibly because of the pandemic that they got even better. As a sales person and certified facilitator and sales enablement professional, Zoom is my default platform for 1:many sessions. It's breadth of features, stability and the fact that everyone knows how to use it make it by far the best choice for my job,

What is your favorite aspect of this product?

The ease of use. Even if you're a first time user you can figure it out by just playing a bit with it!

What do you dislike most about this product?

The chat could use some improvement. File transfer is not easy for instance and sometimes you need to be able to send your audience a file or two and it makes it harder to keep their attention when they need to click and go outside of the platform to download that file. I would also like to see the ability to stream in higher resolutions.

What recommendations would you give to someone considering this product?

Not sure anyone needs anything other than a quick demo to buy it, but if you do or if you use other stuff, I'd definitely recommend you not to just demo, but pilot with a bunch of your own users and have them complete an evaluation sheet. You won't be surprised to see zoom matching or possibly going well above your current platform score. Just try it.

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Client Friendly Policies

Most Popular Zoom Comparisons

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