What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Luan J.
- Role: Vendor Management
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Sep 2021
Not have integration Easy to meet out of cia
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is pretty easy to make meetings with another companies as customers, all the people now how to use. When you need to schedule a meeting in another systems as Teams and Skype for Business, as they are internal system the customers have dificult to enter the meeting.
What is your favorite aspect of this product?
The facility to schedule a meeting with external people.
What do you dislike most about this product?
The lack of integration with the internal systems, Zoom is effective only for meetings, if you need a hole system would be better to buy systems as Teams.
What recommendations would you give to someone considering this product?
If you only need a system for meeting, Zoom is the better one, if you need more options as chat, group chats ou integration with company would be better to find another system.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Unique Features
Isleny Carolina P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2021
An excellent conferencing solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
We can affirm that Zoom offers higher video quality after completing comparison testing. This is critical because you don't want your program to be the source of grainy video or choppy display for your clients and partners. While Webex also provides high-quality video, Zoom currently has the upper hand.
What is your favorite aspect of this product?
It has an exceptionally solid connection support as a video conferencing tool, which allows it to have video conferences with a big number of participants in high definition video quality and without interruptions, which is certainly one of its most appealing features.
What do you dislike most about this product?
The Zoom mobile app isn't particularly user-friendly. The Zoom Phone software, which allows you to make phone calls, is also prone to crashing while in use.
What recommendations would you give to someone considering this product?
Zoom makes it simple for me to communicate with my colleagues and clients on a daily basis. I work from home, and Zoom has been crucial in ensuring that I am able to keep in touch with everyone. It's really convenient to chat or contact anybody for short talks about projects and daily work without having to plan a meeting. I can interact with my colleagues on desktop programs like Visual Studio Code using the screen sharing function.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Alejandro C.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Sep 2021
Definitely the Leader.
Likeliness to Recommend
What differentiates Zoom from other similar products?
I've been a zoom user for a long time, way before the COVID-19 pandemic forced everyone to consider a video conferencing solution. I've seen it's progress and how much they spent considering new features and released them. I've always been happy with what they offer, but it was possibly because of the pandemic that they got even better. As a sales person and certified facilitator and sales enablement professional, Zoom is my default platform for 1:many sessions. It's breadth of features, stability and the fact that everyone knows how to use it make it by far the best choice for my job,
What is your favorite aspect of this product?
The ease of use. Even if you're a first time user you can figure it out by just playing a bit with it!
What do you dislike most about this product?
The chat could use some improvement. File transfer is not easy for instance and sometimes you need to be able to send your audience a file or two and it makes it harder to keep their attention when they need to click and go outside of the platform to download that file. I would also like to see the ability to stream in higher resolutions.
What recommendations would you give to someone considering this product?
Not sure anyone needs anything other than a quick demo to buy it, but if you do or if you use other stuff, I'd definitely recommend you not to just demo, but pilot with a bunch of your own users and have them complete an evaluation sheet. You won't be surprised to see zoom matching or possibly going well above your current platform score. Just try it.
Pros
- Helps Innovate
- Efficient Service
- Inspires Innovation
- Client Friendly Policies