What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Isménia M.
- Role: Information Technology
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Aug 2021
Best video conference app, easy to use
Likeliness to Recommend
What differentiates Zoom from other similar products?
This app presents good image and audio, I can speak and be heard, it doesn't crash like the other competitors. It is possible to share the screen
What is your favorite aspect of this product?
Excellent application in a meeting the zoom accepts more than 100 which I like a lot. It has all the features you need, very functional interface
What do you dislike most about this product?
The phone's Zoom app is very limited compared to the desktop version, sometimes it has bugs. They could put the option to broadcast the meeting with the public through social media
What recommendations would you give to someone considering this product?
People for those thinking of using a video conference application, Zoom is the best, the quality of calls is excellent, by computer or cell phone you can participate in various meetings in a practical and easy way.
Pros
- Reliable
- Caring
- Respectful
- Fair
Cons
- Inhibits Innovation
- Less Performance Enhancing
Mitta K.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Aug 2021
Zoom... Recommendable software for conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
What i like most about Zoom is its usability, simplicity and flexibility. You can access your account from anywhere and joining meetings is simple. Again, Zoom has a responsive customer support team behind it, they respond quickly and efficiently once you reach them.
What is your favorite aspect of this product?
I love everything about Zoom. It has made it easy for us to collaborate with our international customers. It allows you to share files with other colleagues easily and faster. I like the ability to make unlimited video and audio calls.
What do you dislike most about this product?
Zoom has been helpful to us and I have never encountered any problems since I started using it.
What recommendations would you give to someone considering this product?
It is a brilliant tool for video and audio calls, conferencing and file sharing.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Quentin P.
- Role: C-Level
- Industry: Media
- Involvement: Vendor Selection and Purchasing
Submitted Aug 2021
There's a reason Zoom is the leader
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ability to create separate rooms and the way it has been implemented makes this our number one software choice.
What is your favorite aspect of this product?
The sheer simplicity of Zoom is what sold originally, and continues to keep us using it.
What do you dislike most about this product?
There is nothing to dislike about Zoom. It does exactly what it says and has never let us down.
What recommendations would you give to someone considering this product?
Check out all the alternatives first. Make sure you understand what you're getting for your money, then in particular, check what you're not getting. After that just get Zoom anyway. There's a reason they led the world during the pandemic.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
