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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Narender V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Very easy to use

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

It is very easy to set up a Zoom meeting via the website. I like the tools it has to offer, such as the moderator being able to automatically mute people. I like that the moderator has the option of needing to allow people into the meeting. I really like the screen share option. It has made PTO and Board of Education meetings much easier to attend. You can be at home getting what needs done there and still be in the meeting. I also like the virtual background option.

What is your favorite aspect of this product?

I can easily organize and schedule meetings and invite participants with link with Zoom. - I have used many online meeting tools and Zoom is by far the best software in terms of features, usability, and, interface. - The screen sharing features works like a charm and does not stutter or lags during meetings unlike other alternatives.

What do you dislike most about this product?

I really cannot think of cons - other than when another person in the meeting uploads a background. Sometimes the backgrounds can be very distracting so in meetings I am a part of, I usually ask those joining me to not use a background. Other than that, Zoom is great.

What recommendations would you give to someone considering this product?

Zoom is a must for the new online international meeting. Zoom should send a how to use video when you receive a meeting notice. I like that zoom has numbers you can call if for some reason your mic does not work. This has to be explained better for virgin users.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Caring

Neeraj S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

"Best video conferencing application.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

The application's fundamental selling point, basically to the more extensive customer world, is that it offers free, 40-minute telephone calls with up to 100 participants. It's not difficult to use,people needn't bother with a login to get to a meeting,and the interface is generally natural.

What is your favorite aspect of this product?

It is ideal to see individuals and hear individuals for gatherings since a significant number of us don't have the alternative to be face to face at this moment. Zoom has been extremely useful for recording preparing recordings and return to rewatch later. I like the translated part of the recordings also; it is useful for clients who are almost deaf or are more visual in the manner data is taken in. The distant access has been helpful with any IT gives that have emerged or requiring others to take control to clarify or prepare on any things.

What do you dislike most about this product?

At times there are times where Zoom is down or the call slacks, however these cases are uncommon. Moreover, I track down that the work area rendition is a lot simpler to deal with than the portable application. The screen sharing alternative can likewise be a bit difficult to use on occasion. There have been a few worries about security and protection yet contrasted with other competitiors Zoom is truly outstanding in its field. The bundles for further developed forms are a bit expensive, yet the standard rendition is so productive there's no requirement for understudies to buy them.

What recommendations would you give to someone considering this product?

At the point when we contrast the zoom stage and the rivals on the lookout, it unmistakably outstands with its cool elements from where we can get an incredible encounter for instructive and business joint effort use. In this way, it's energetically prescribed to pick the zoom.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Edith K.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Nice tool for video and audio conferencing.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

I have used zoom for more than 6 years now and it has enabled me to have a very efficient communication. It allows us to schedule meetings online and share screens. It has a very nice video and audio quality which makes it an exceptional product for conferencing.

What is your favorite aspect of this product?

I like Zoom because it has made it simple to engage with customers around the Globe. Again, Zoom has helped us to share files, photos and images. It has a responsive design that makes it easy to use. I like availability of customer support team.

What do you dislike most about this product?

Until today, i haven't encountered any challenge while using Zoom. I like everything about it.

What recommendations would you give to someone considering this product?

Yes i recommend Zoom to all prospective customers looking for a great platform for communication.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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