What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Martin L.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
excellent software.
Likeliness to Recommend
What differentiates Zoom from other similar products?
It could be said that a difference between zoom and bluejeans is that zoom contains a record for teachers and students while bluejeam does not.
What is your favorite aspect of this product?
I like it because it allows me to create a connection between the workers of my company quickly and safely, its image and audio quality are very good.
What do you dislike most about this product?
In short, I do not like zoom that tends to get stuck in the image in somewhat slow connections, it would only be enough to have a connection of an adequate bandwidth.
What recommendations would you give to someone considering this product?
I recommend in my personal opinion that all companies or natural personnel have a fast internet connection so that the program can be executed quickly and without any inconvenience.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Caring
Jane M.
- Role: Information Technology
- Industry: Insurance
- Involvement: End User of Application
Submitted Aug 2021
Zoom... Powerful and excellent conferencing tool.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a wonderful excellent platform for modern work and I'm grateful for the benefits it offers us especially when developing our meetings. It allows you to send instant messages, share files and schedule meetings online with ease and you can easily Join the meetings from anywhere anytime
What is your favorite aspect of this product?
Overall, Zoom is a must have software since it enables us to easily connect and communicate with people regardless of where they are. It just requires general knowledge to learn and get started with it. I like the HD video quality which enables you to make video and audio calls and schedule meetings online.
What do you dislike most about this product?
I disagree with nothing since zoom is a robust software for communications. Nothing to mention as a complain.
What recommendations would you give to someone considering this product?
To anyone considering zoom, yes i highly recommend it.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Pooja M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Inexpensive and Vogue
Likeliness to Recommend
What differentiates Zoom from other similar products?
The user community is large. Since there are many people who are extensively familiar with the platform. Hence, there is little or no learning curve for the audience. We use it for multiple use cases like support, demo, announcements, etc.
What is your favorite aspect of this product?
It is easy to use. Earlier it used to open multiple windows for each request, with the new update, that has been fixed. The video cam touch up is a nice feature, background filters are really convenient.
What do you dislike most about this product?
We can use it mostly for communicating with external stakeholders. It won't be feasible for internal communication since there are multiple restrictions as to the groups you can make.
What recommendations would you give to someone considering this product?
I think it would be nice to mark some meetings as favourites to get into it as fast as possible.
Pros
- Continually Improving Product
- Client's Interest First
- Transparent
- Includes Product Enhancements
