What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Alison G.
- Role: Information Technology
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Jul 2024
Very easy to use Great product to meet people
Likeliness to Recommend
What differentiates Zoom from other similar products?
It's so easy to use and great when you have a large audience
What is your favorite aspect of this product?
Screen share
What do you dislike most about this product?
Nothing is to dislike
What recommendations would you give to someone considering this product?
I would suggest they try it and play around with things to make it work for them
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Mark R.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2024
Zoom is the benchmark for others
Likeliness to Recommend
What differentiates Zoom from other similar products?
People use it for a reason, and the training to learn the features is uncomplicated.
What is your favorite aspect of this product?
The ease of use for my older colleagues!
What do you dislike most about this product?
The confusion between small things like whether the sound will work on a video.
What recommendations would you give to someone considering this product?
Give it a try and a comparison and you'll probably end up getting it, because it's good and it works.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Aileen C.
- Role: Industry Specific Role
- Industry: Construction
- Involvement: End User of Application
Submitted Jul 2024
Zooming into Construction: A Builder's Perspective
Likeliness to Recommend
What differentiates Zoom from other similar products?
Here’s the deal: We’re on-site, buried in blueprints and dirt, and the architect needs to tweak the design. Instead of trying to set up a face-to-face that screws up the whole day’s schedule, we just fire up Zoom on a tablet. In minutes, we’ve got the architect, project manager, and site foreman all on a call, hashing out changes in real-time.
What is your favorite aspect of this product?
Breakout rooms? Game-changer. Think of it like this: We’ve got a big virtual meeting with the whole project team—everyone from electricians to plumbers. Breakout rooms let us split into smaller groups to tackle specific issues, then come back together to share what we’ve sorted out.
What do you dislike most about this product?
Internet can be spotty, especially in remote areas.
What recommendations would you give to someone considering this product?
Zoom’s been a lifesaver. It’s cut down on travel time and lets us hold quick check-ins without leaving the site. Clients love it too—they can join calls for progress updates and give instant feedback, which keeps them happy.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
