What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Rose W.
- Role: Finance
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Aug 2021
Accurate web conferencing platform.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is available for use even from a mobile device and a desktop/laptop and this makes it easy to use and connect with clients and stakeholders anywhere at any time.
What is your favorite aspect of this product?
Zoom is available for use free of charge and even from premium basis and this offers all users including even the SMEs in executing web conferencing. Has improved communication in our organization and this allows to communicate freely thus collaborate more. Zoom is efficient and helps us work remotely and thus allow our employees to offer updates and work remotely.
What do you dislike most about this product?
Sometimes poor internet connections impede on the accurate working of the platform thus inhibit the process of web conferencing.
What recommendations would you give to someone considering this product?
Zoom will improve the manner in which you communicate and allow your organization to bring collaboration and grow how you execute web conferencing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Shalom B.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Effective communication features
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has a feature that allows up to 49 participants to be displayed called Gallery view which makes it easy to see everyone in meetings.
What is your favorite aspect of this product?
It can support up to 1000 participants using an add on. It is capable of changing the backgrounds of participants. Meetings can be recorded into videos that can be seen later.
What do you dislike most about this product?
No dislikes so far the software has been very helpful and its features are on point when it comes to catering for communications.
What recommendations would you give to someone considering this product?
Anyone considering the software should consider using a high powered device because this product requires stronger processing power.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Effective Service
Adrian P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2021
Great software.
Likeliness to Recommend
What differentiates Zoom from other similar products?
In my opinion, a notable difference between Zoom and Bluejeans is that Zoom offers a personalized registration for schools, while Bluejeans applies a general registration for all who go to register.
What is your favorite aspect of this product?
In my opinion I like Zoom that it offers a fast and uncomplicated registration, also its interface is very intuitive and its quality is very optimal.
What do you dislike most about this product?
In summary I do not like Zoom that occupies a large bandwidth to be able to be executed quickly and without loss of connection.
What recommendations would you give to someone considering this product?
In my opinion as a user I recommend that before using Zoom you check your internet connection well that it has the adequate bandwidth so that you can enjoy 100% of this software.
Pros
- Performance Enhancing
- Caring
- Client Friendly Policies
- Generous Negotitation
