What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jaime M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2021
its a good application for share video conference
Likeliness to Recommend
What differentiates Zoom from other similar products?
It is quite recognized
What is your favorite aspect of this product?
the ease with which you can share your computer screen
What do you dislike most about this product?
It's too hard to silence the call for one
What recommendations would you give to someone considering this product?
I couldn't say right now
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Janet A.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Aug 2021
Zoom is a nice and user-friendly tool.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom Meetings allows us to have a very secure and smooth communication in our organization. It has helped us to schedule meetings online, share screens, send photos, images etc. Zoom Meetings video and audio quality is really awesome and nice. It allows us to communicate face to face with our customers.
What is your favorite aspect of this product?
With Zoom Meetings, you can easily and quickly share files, photos and images. Again you can send messages instantly and schedule meetings online. Zoom Meetings has a friendly pricing terms which makes it affordable.
What do you dislike most about this product?
I have nothing to dislike about Zoom Meetings. This software is amazing and great. It comfortably meets all my requirements.
What recommendations would you give to someone considering this product?
Zoom Meetings is a super powerful product for communications. I recommend it
Pros
- Helps Innovate
- Enables Productivity
- Trustworthy
- Efficient Service
Ritesh K.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Evergreen video conferencing tool.
Likeliness to Recommend
What differentiates Zoom from other similar products?
I will say proudly that we have convent school and we are now using Zoom meetings and teachers are also conducting Zoom meetings with their students considering the Covid situation which is wonderful. For office we are arranging an online meeting is very simple procedure.
What is your favorite aspect of this product?
its UI is also very user-friendly, Zoom is also available on various platforms like Android, IOS, Windows, Ubuntu, macOS, etc. One can utilize zoom in every environment like smartphones, laptops, tablets, PCs, etc.
What do you dislike most about this product?
Video lagging and clearness of audio while calling, only these are the issue i have faced ever, rest good to have this.
What recommendations would you give to someone considering this product?
Zoom is totally free to use, you can get up to 40 minutes for group meetings, best for internal team meetings, meeting with manager and CEO. Very safe and secure right now.
Pros
- Helps Innovate
- Continually Improving Product
- Caring
- Saves Time
