What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
RANBIR S.
- Role: Student Academic
- Industry: Engineering
- Involvement: End User of Application
Submitted Aug 2021
Zoom Review
Likeliness to Recommend
What differentiates Zoom from other similar products?
zoom has more number of participants capacity and free plans supports upto 100 participants. It comes with reliable connectivity and conference potential. Zoom has very nice video and audio quality. It is more user-friendly and very clean interface that is very easy to understand. We can also record our sessions and easy to navigate
What is your favorite aspect of this product?
Very user friendly inviting people to a meeting is very easy clean interface screen sharing great audio and video quality
What do you dislike most about this product?
Meeting time is limited The performance of the software is not decent when internet speed gets slow lacks decent chat feature
What recommendations would you give to someone considering this product?
Zoom has very clean interface and easy to navigate it has very nice security feature screen sharing feature is very smooth high stability great software for remote team collaboration
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
Sahil K.
- Role: Operations
- Industry: Entertainment
- Involvement: End User of Application
Submitted Aug 2021
Zoom For Business
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is so easy to use and it's FREE for 40 minutes. This has been a great way for us to see our grandchildren during the pandemic You don't need a program or specific type of account to use. Just need a link and a passcode good view of all participants while the free account is limited in features, it does provide a good starting place for video conferencing
What is your favorite aspect of this product?
Zoom allows our users to make live calls to coordinate meetings and even negotiations with our customers, its connection management system ensures a secure environment with a fairly fresh interface, which promotes interest in the topic under consideration.
What do you dislike most about this product?
Sometimes we have had to try to connect many times, there is a kind of bug when connecting in the calls that took us out, however, we have not received any response in this regard, extremely useful tool that should be improving over time.
What recommendations would you give to someone considering this product?
Zoom is an excellent tool for the development of videoconferences or seminars, in our case we use it to carry out constant training of our employees, through seminars that promote the productivity of the company and it has given us very good results.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tafara D.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Great user interface
Likeliness to Recommend
What differentiates Zoom from other similar products?
The user interface is very easy to work with even on first time the features are easy to interpret.
What is your favorite aspect of this product?
It can support upto 1000 participants. The user interface is very user friendly. It can apply effects during video communications.
What do you dislike most about this product?
It requires an add on for it to support 1000 participants.
What recommendations would you give to someone considering this product?
I would recommend this product to anyone because of how easy it is to use even on first time glance its easy to get what every function stands for.
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Client Friendly Policies
