Latest Research


This content is currently locked.

Your current Info-Tech Research Group subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-888-670-8889 (US/CAN) or
+1-519-432-3550 (International)
Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Nijat S.

  • Role: Vendor Management
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom is incredible and useful product

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

We know that this is one of the most common questions about Zoom. The answer to this question depends on whether you are a paid or free member. If you are using Zoom for free, your call time is limited to 40 minutes. If you are using Zoom for a fee, there is no limit on the duration of the call.

What is your favorite aspect of this product?

This application, which many of us use from business meetings to socializing with family and friends, became so popular in March, when many countries of the world went into quarantine and switched to working from home and distance education. The data also proves this.

What do you dislike most about this product?

Especially in online training, problems such as internet connection problems can be very annoying. In order to avoid these problems in video training, both the instructor and the student must have a good internet infrastructure. Other technical problems other than internet connection may also cause disruption of education. Therefore, the maintenance, update, hosting, backup costs of a distance education platform are higher than the maintenance, update, hosting, backup costs of an ordinary website.

What recommendations would you give to someone considering this product?

Meetings, friend meetings, trainings, even distance sports lessons… All of these and more had to move to digital due to COVID-19. As such, some computer programs and mobile applications have gained an important place in our lives. One of them, as you can imagine, is Zoom.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Altruistic

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Less Generous

Mario V.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Aug 2021

Easy to use and implement

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

It works well across all platforms

What is your favorite aspect of this product?

The easy of setup

What do you dislike most about this product?

We had issues where if the versions of zoom is to far apart the meeting fails

What recommendations would you give to someone considering this product?

Test it before buying a license.

Pros

  • Reliable
  • Enables Productivity
  • Efficient Service
  • Effective Service

Anuj N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Budget-friendly communication solution

Likeliness to Recommend

7 /10

What differentiates Zoom from other similar products?

Zoom is an excellent video communication platform. It hosts a full spectrum of modern conferencing tools to simplify our virtual meeting sessions. Zoom offers a better audio/video call quality than the rest others. Also, it gives us the ability to fully control the meetings. We can mute the conversation, control the file access, record meetings, and also share high-quality video over that call. Failover and load-balancing features are incremental in ensuring the timely conduct of our online meetings. As we brace the new work from home norm, zoom platform is the most sought-after tool to manage workflows & retain productivity in our business.

What is your favorite aspect of this product?

Zoom is an economical medium to streamline our enterprise communication. It's an easy-to-use platform that competently suffices our risks and security concerns. For small businesses like ours, Zoom is highly preferred to enable cross-communication across distant teams via video and audio conferencing, collaboration, chat, and webinars. Zoom offer the best audio and video transfer rate, quality, and instant sharing tools, that gives it an edge over the existing others. It supports both mobile/ desktop devices & has the potential of hosting large number of audiences.

What do you dislike most about this product?

The basic version of zoom comes with limited features. Most of the essential services require an additional subscription that has multiple tiers & puts a ceiling on the duration of meetings & the number of participants. Besides, the customer service department at zoom needs to upgrade their service delivery. There is a continued delay in responding to the queries raised by the customers. Security concerns & the possibility of intrusion by outsiders is yet another downside of the platform.

What recommendations would you give to someone considering this product?

Zoom allows you to collaborate on the go. It will help you in pruning down your expenses in managing space/ traveling for organizing the business meetings. Also, Zoom is a great tool to make online presentations & demonstrations to your clients. You are free to share your screen/ files, share notes, seek feedbacks while allowing them to take control as and when necessary.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Most Popular Zoom Comparisons

Visit our Exponential IT Research Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019