What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Nijat S.
- Role: Vendor Management
- Industry: Shipping
- Involvement: Business Leader or Manager
Submitted Aug 2021
Zoom is incredible and useful product
Likeliness to Recommend
What differentiates Zoom from other similar products?
We know that this is one of the most common questions about Zoom. The answer to this question depends on whether you are a paid or free member. If you are using Zoom for free, your call time is limited to 40 minutes. If you are using Zoom for a fee, there is no limit on the duration of the call.
What is your favorite aspect of this product?
This application, which many of us use from business meetings to socializing with family and friends, became so popular in March, when many countries of the world went into quarantine and switched to working from home and distance education. The data also proves this.
What do you dislike most about this product?
Especially in online training, problems such as internet connection problems can be very annoying. In order to avoid these problems in video training, both the instructor and the student must have a good internet infrastructure. Other technical problems other than internet connection may also cause disruption of education. Therefore, the maintenance, update, hosting, backup costs of a distance education platform are higher than the maintenance, update, hosting, backup costs of an ordinary website.
What recommendations would you give to someone considering this product?
Meetings, friend meetings, trainings, even distance sports lessons… All of these and more had to move to digital due to COVID-19. As such, some computer programs and mobile applications have gained an important place in our lives. One of them, as you can imagine, is Zoom.
Pros
- Helps Innovate
- Inspires Innovation
- Respectful
- Altruistic
Cons
- Slower Product Innovation
- Less Efficient Service
- Less Generous
Mario V.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: Initial Implementation
Submitted Aug 2021
Easy to use and implement
Likeliness to Recommend
What differentiates Zoom from other similar products?
It works well across all platforms
What is your favorite aspect of this product?
The easy of setup
What do you dislike most about this product?
We had issues where if the versions of zoom is to far apart the meeting fails
What recommendations would you give to someone considering this product?
Test it before buying a license.
Pros
- Reliable
- Enables Productivity
- Efficient Service
- Effective Service
Anuj N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Budget-friendly communication solution
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is an excellent video communication platform. It hosts a full spectrum of modern conferencing tools to simplify our virtual meeting sessions. Zoom offers a better audio/video call quality than the rest others. Also, it gives us the ability to fully control the meetings. We can mute the conversation, control the file access, record meetings, and also share high-quality video over that call. Failover and load-balancing features are incremental in ensuring the timely conduct of our online meetings. As we brace the new work from home norm, zoom platform is the most sought-after tool to manage workflows & retain productivity in our business.
What is your favorite aspect of this product?
Zoom is an economical medium to streamline our enterprise communication. It's an easy-to-use platform that competently suffices our risks and security concerns. For small businesses like ours, Zoom is highly preferred to enable cross-communication across distant teams via video and audio conferencing, collaboration, chat, and webinars. Zoom offer the best audio and video transfer rate, quality, and instant sharing tools, that gives it an edge over the existing others. It supports both mobile/ desktop devices & has the potential of hosting large number of audiences.
What do you dislike most about this product?
The basic version of zoom comes with limited features. Most of the essential services require an additional subscription that has multiple tiers & puts a ceiling on the duration of meetings & the number of participants. Besides, the customer service department at zoom needs to upgrade their service delivery. There is a continued delay in responding to the queries raised by the customers. Security concerns & the possibility of intrusion by outsiders is yet another downside of the platform.
What recommendations would you give to someone considering this product?
Zoom allows you to collaborate on the go. It will help you in pruning down your expenses in managing space/ traveling for organizing the business meetings. Also, Zoom is a great tool to make online presentations & demonstrations to your clients. You are free to share your screen/ files, share notes, seek feedbacks while allowing them to take control as and when necessary.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service