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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Penina M.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

Zoom... Reliable tool for business communications.

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Zoom Meetings is an unique solution that provides great features that enable you to have a nice communication. It more safe and secure compared to other communications systems.

What is your favorite aspect of this product?

My favorite aspect of zoom Meetings is how it is easy to use and customize. It has a very nice and satisfying video and audio quality. It allows you to share screens, share files and schedule meetings online.

What do you dislike most about this product?

I don't have anything to mention as a complain about Zoom Meetings. It meets all my requirements smoothly.

What recommendations would you give to someone considering this product?

Zoom Meetings is a solid solution every company should implement. I highly recommend it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cristina C.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2021

HD video and audio meetings.

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

It is a tool for videoconferencing, sending messages and exchanging content, with your work team, it is created for modern equipment as it has excellent integrated HD audio and video and supports up to 1000 participants in the video and 49 videos On screen, it allows you to record and create transcripts, you can also share screen, make annotations, which is ideal for a much more interactive meeting.

What is your favorite aspect of this product?

Through Zoom you can make your videoconference meetings, since it allows you to communicate remotely, Zoom works as a tool for online meetings and allows you to send messages in real time and exchange content, it has an excellent unmatched usability, you can join a meeting from anywhere and from any device and, you can create videos since it allows you to communicate internally and externally, it has excellent conference rooms and you can join them with a single click, through Zoom Rooms, you can optimize your conference rooms much more modern.

What do you dislike most about this product?

There is nothing to dislike about Zoom as it has an excellent consistent focus on functionality, it has HD video and audio, you can join a meeting with a single tap, it allows you to wirelessly share content, and it has excellent features. Hassle-free rooms with Office 365, Exchange, and Google calendar

What recommendations would you give to someone considering this product?

Excellent for holding meetings in HD audio and your collaborations conductive to work, it has rooms and workspaces, telephone systems, it also allows you to conduct webinars with video and it has an application Marketplace.

Pros

  • Enables Productivity
  • Efficient Service
  • Inspires Innovation
  • Caring

Mike W.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

The new standard features, formerly bad security

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Until I moved over to Teams, I had no idea that Zoom appeared to be the most feature-rich of all the video conferencing software. Being able to mark up someone else's screen, whiteboarding, audio share, and very easy keyboard/mouse control are all things missing from some competitors.

What is your favorite aspect of this product?

Aside from ease of use? Being able to draw on my or someone else's screen. You don't realize how helpful it is until you don't have it any more. But really at this point it's just that everyone knows how to use it.

What do you dislike most about this product?

If you look into it, there was a whole range of security issues over the past year or two, which would provide understandable pause from anyone who needs encryption, for example.

What recommendations would you give to someone considering this product?

What, specifically do you want and need to do on a video conference? And how tech savvy are your users? How much does encryption matter (or required if, say, you're a government contractor or other heavily regulated industry)? Is Teams already included in your Microsoft contract?

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Cons

  • Security Frustrates
  • Less Inspiring
  • Less Fair

Most Popular Zoom Comparisons

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