What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Pavan R.
- Role: Operations
- Industry: Construction
- Involvement: End User of Application
Submitted Aug 2021
ZOOM.Powerful and excellent tool for conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has a very nice video quality. It is extremely easy and simple to install and set up.
What is your favorite aspect of this product?
I like Zoom because it has made it extremely easy to interact with our customers regardless of where they are. Zoom has a very nice video and audio quality which makes it a super powerful product for communications.
What do you dislike most about this product?
I don't have anything to dislike about Zoom. It is a great software for video conferencing, screen sharing and file sharing.
What recommendations would you give to someone considering this product?
I recommend Zoom to all prospective customers looking for a great platform for video and audio conferencing, sending messages and screen sharing.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Denise F.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Aug 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom stood out from the crowd because of its different approach to online conference calls
What is your favorite aspect of this product?
the amount of people can connect at the same time
What do you dislike most about this product?
Nothing at the time
What recommendations would you give to someone considering this product?
It can be used with firends or in the company
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tracey B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Aug 2021
Make your meetings reliably
Likeliness to Recommend
What differentiates Zoom from other similar products?
For a long time due to Covid-19 communicating remotely had been a bit complicated now I consume my communication increased performance, trust and participation of people in video calls and video conferences, with Zoom you can focus a meeting and record it to watch it later You can also create transcripts that are generated from zoom, you can share and play videos with full audio and video transmission, and prepare a meeting with virtual backgrounds, which is excellent to make it more dynamic.
What is your favorite aspect of this product?
Zoom is a remote communication tool with unmatched usability, you can easily join a meeting or hold one or collaborate through any device, your meetings can be synchronized with the calendar, this provides you with optimized video conferences with impressive quality for your desktop the same for mobile devices, you can communicate internally and externally. Cónsul makes video and audio in HD and has a support of up to 1000 participants in the video and 49 in video on the screen, it has recordings and transcripts this allows you to record meetings in the cloud, it has integrations such as Outlook, Gmail or iCal.
What do you dislike most about this product?
I don't really like anything since it allows me to meet in a meeting safely, it has encryption in all meetings, role-based user security and password protection. It has excellent team chat this allows you to exchange integrated files and store them for up to 10 years, it allows you to create multiple screens with multiple participants this makes your meetings more interactive.
What recommendations would you give to someone considering this product?
Because it is an excellent, very easy-to-use tool that does not require higher education to be able to communicate through the web from this tool, I really believe that it is the best remote communication software.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Efficient Service
