What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Shubham S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2021
Excellent video conferencing tool
Likeliness to Recommend
What differentiates Zoom from other similar products?
Best thing about zoom what I personally like is , without login in zoom app, user can join with meeting ID and password. No need to waste time on login again and again. It's ability to selectively share screens is one of my favorite feature and I do it most of the time.
What is your favorite aspect of this product?
Organization can user it for internal team meetings, meetings with lead, managers CEO and organization can use zoom for taking interviews too, interviewer can ask candidates to write the codes while sharing screens.
What do you dislike most about this product?
Frankly saying , I have nothing to dislike ZOOM as it will be always my first priority for video conferencing either for meeting or seminars.
What recommendations would you give to someone considering this product?
I strongly recommend Zoom for Internal meetings, Video Interviews, Video Seminars. Screen sharing is one of the best thing of this Application.
Pros
- Effective Service
- Caring
- Saves Time
- Generous Negotitation
Jared S.
- Role: Sales Marketing
- Industry: Recreation
- Involvement: End User of Application
Submitted Aug 2021
Zoom has many features for the business pro
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom allows the end user not only to communicate with peers, clients and prospects, but it allows them to control what is being seen at any given moment. A lot of video conferencing software out there is just simple video, but Zoom allows screen recording, screen sharing and a feature to spotlight anyone on the call. It's great for a personal trainer working with a client or multiple to help them better perform with proper form and technique.
What is your favorite aspect of this product?
The spotlighting feature as mentioned prior is my favorite aspect of Zoom. It allows for that personalized assistance that makes in-person 1on1 coaching so valuable. It gives a personal experience through a virtual platform. Hard to replicate with most programs out there.
What do you dislike most about this product?
I dislike some of the complexities of the product. If you're like me, you never use tutorials. You just "jump in," but if you don't carefully examine or tutorial Zoom it could be difficult to navigate. It took me months to examine all capabilities of this program and yet still lots to learn. On another note, Zoom connectivity is not always premier. It can get pretty spotty and I've had it where I've had international calls and audio gets scrambled lots. Not sure if that's to do with the Zoom program or the other user's internet connectivity.
What recommendations would you give to someone considering this product?
Make sure you follow tutorials or ask a friend how to navigate the software. Don't get discouraged, dive right in with it. It will be invaluable as a business producing tool and maintaining business relationships.
Pros
- Unique Features
- Efficient Service
- Generous Negotitation
- Transparent
Cons
- Slower Product Innovation
- Charges for Enhancements
Todd B.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2021
Everyone is using Zoom and there is a reason why!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Great product and so easy to use. The pandemic taught us all how to video conference and Zoom is the app most people are using, even grandparents with their grandkids!
What is your favorite aspect of this product?
Love the share screen aspect and having the ability to share certain parts of your screen and not the whole thing, if that is what you want.
What do you dislike most about this product?
The chat function is a little hard to read at times, especially if you have a group chat and individual chat going on with someone in the room.
What recommendations would you give to someone considering this product?
If you haven't used Zoom yet, what is holding you back? Jump on it now!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
