What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Dennis N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Fantastic product
Likeliness to Recommend
What differentiates Zoom from other similar products?
Good Video conferencing services
What is your favorite aspect of this product?
Sound clarity
What do you dislike most about this product?
Its an excellent product
What recommendations would you give to someone considering this product?
Its a good product
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Apr 2022
A good video conferencing software
Likeliness to Recommend
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Unique Features
lau c.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Aug 2021
safe and reliable.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Globally a difference that could be noticed between zoom and bluejeans is that zoom offers a feature that allows registration for schools and bluejeans not.
What is your favorite aspect of this product?
In my opinion, for the time that I have been implementing this software, I can state that I like its speed of response, and that it allows me to connect up to more than 50 people in its free version.
What do you dislike most about this product?
They follow my point of view, I do not like to zoom in on its high cost since it is acquired by large companies, also by non-profit companies, it would be convenient to apply a discount.
What recommendations would you give to someone considering this product?
Personally, I consider that another person who needs to implement zoom has a good internet connection so that in this way the loss of connection is avoided.
Pros
- Reliable
- Inspires Innovation
- Caring
- Saves Time
