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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Amilker C.

  • Role: Operations
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Os recursos são positivos

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Parece ser mais parrudo e estável.

What is your favorite aspect of this product?

Consigo ver mais pessoas na tela sem travar

What do you dislike most about this product?

Precisa fazer o download do app pra acessar, não é web

What recommendations would you give to someone considering this product?

Avalia a quantidade de pessoas online simultaneamente, mais de 20, certamente o melhor é o Zoom.

Pros

  • Trustworthy
  • Unique Features
  • Caring
  • Respectful

Aaditya S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2021

Great app to communicate on work

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

I have used a number of other meeting programs, but Zoom is by far my favorite. It is easy to use and I like the look of it which is best a clean and modern look.

What is your favorite aspect of this product?

It is a amazing product which is so easy to use. When you create a new meeting it automatically opens an email with the time and information.

What do you dislike most about this product?

There has been instances where Zoom freezes which creates problems and discontinuity in work.

What recommendations would you give to someone considering this product?

Zoom is a well established platform and can be used for conducting induction sessions using breakout rooms, Large number of participants can be accommodated and user can even access the remote control of others screen.

Pros

  • Transparent
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Alessandro F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2021

Ideal for online meetings

Likeliness to Recommend

9 /10

What differentiates Zoom from other similar products?

Its membership capacity is fascinating, allowing up to 500 users in the same conference, the host has the power to join and mute users. You can lift your finger when giving an opinion, so the meeting is more organized. Remote access screen sharing helps solve problems in seconds. It can be joined from anywhere and on any device. Multiple users can simultaneously share screens and make collaborative annotations for a more interactive meeting. Option to record meetings where they will be stored in the cloud, take captures and notes. It provides group chats, integrated file sharing, and storage for years.

What is your favorite aspect of this product?

Easy to use, with access from any device, whether mobile, pc, tablets. The video and audio quality help to perform better. You can schedule meetings and send invitations to users, whether a link via email, where calendar google remind her, or ID of the meeting, has security because you are placed passwords conference rooms. You can share your screen during conferences. The quality of Zoom's video conferences is unsurpassed, in addition to recording your sessions in HD quality, which will be available in the cloud, you can also send messages to any of your co-workers through Zoom's conference rooms or direct messages.

What do you dislike most about this product?

I have not encountered any problems with Zoom.

What recommendations would you give to someone considering this product?

It offers a free version with all the functions you need, ideal for individual and group calls. It has unlimited direct and team messaging features. However, they do offer paid plans, have all the features of the free plan, plus better cloud recording and meeting management controls. Sharing the screen, whiteboard, annotations on shared content, using chat to share links, files or any essential resource for the meeting, and Calendar integration. You can place virtual funds, either images or videos. Also lock the meeting and require access password, enable the Waiting Room function to allow and restrict users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Zoom Comparisons

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