What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Roselyn A.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Jul 2021
Powerful and recommendable tool for conferencing.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is a powerful and excellent software especially for video and audio conferencing. Zoom has a nice video and audio quality.
What is your favorite aspect of this product?
I like Zoom because it has really enabled me to keep in touch with my clients from anywhere anytime especially during Covid-19 pandemic. It allows us to schedule meetings online, share screens and send messages instantly. Zoom has a very nice video and audio quality which makes it a perfect platform for video and audio conferencing.
What do you dislike most about this product?
Sometimes when the internet connection is slow, sharing large files is a bit difficult. Apart from that I have nothing else to dislike about it Zoom.
What recommendations would you give to someone considering this product?
Zoom is a powerful tool for video and audio conferencing. I recommend it to all companies.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Chandresh M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
The product you need for all of your meetings.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Quality of zoom call is way better then other competitive products. Video and audio quality of zoom is very good. Extra features which zoom provides are not available in other products.
What is your favorite aspect of this product?
My favorite thing in Zoom is screen share. If host provides permission then spectator can also control the host's screen, which is very useful.
What do you dislike most about this product?
The thing I don't like about zoom is sometimes it takes little bit of time to start the Zoom software in PC.
What recommendations would you give to someone considering this product?
If you want to host a meeting with your company or loved one with almost all features then you should definitely use Zoom. It also lets you host meeting free for some minutes. You don't have to pay for that.
Pros
- Helps Innovate
- Continually Improving Product
- Efficient Service
- Effective Service
Simon B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Absolute best videoconferencing tool!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Its fast connection and efficient screen sharing.
What is your favorite aspect of this product?
Screen share and API integration.
What do you dislike most about this product?
Nothing as of now!
What recommendations would you give to someone considering this product?
Zoom is a must have for all your video conferencing! Much better than its Google or Microsoft counterparts.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
