What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Operations
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Jul 2021
Quick to implement, but inflexible pricing.
Likeliness to Recommend
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
Cons
- Less Inspiring
Bianca C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
communicate remotely
Likeliness to Recommend
What differentiates Zoom from other similar products?
With Zoom you can hold your meetings from your desktop or mobile device, which provides you with tools to do them in an excellent way, create searchable auto-generated transcripts using Zoom, it also allows you to share and play videos, you can hold meetings with virtual backgrounds.
What is your favorite aspect of this product?
Zoom, is a tool that helps you connect remotely, and is created for modern equipment, has excellent audio and video in HD, with support for up to 1000 participants in the video and 49 on screen, has excellent collaboration tools integrated, allows you to share screen, make annotations, this helps you make your meeting much more interactive and dynamic, has excellent security encryption, allows you to make recordings of your meetings, so that you can save them in the cloud, and viewing IA-generated transcripts. It allows you to schedule meetings through Outlook, Gmail or iCal, you can also make live chat to exchange files.
What do you dislike most about this product?
There is really nothing that I dislike about zoom, since it is an easy-to-use, simple platform that has excellent functions, which help you communicate remotely, face to face, you can carry out your work and meetings online using zoom.
What recommendations would you give to someone considering this product?
Zoom is an excellent platform for holding online meetings, webinars, and video conferences, no matter where you are as it allows you to meet and connect face-to-face.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
SUNNY P.
- Role: Public Sector
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jul 2021
Great Software company
Likeliness to Recommend
What differentiates Zoom from other similar products?
What differentiates zoom from other video platforms is the current upgrade in product
What is your favorite aspect of this product?
My favorite is the app for the Max desktop
What do you dislike most about this product?
nothing I like everything Zoom does
What recommendations would you give to someone considering this product?
Give it try and you'll find out how easy it is.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
