What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Sathish R.
- Role: Information Technology
- Industry: Electronics
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2022
One Stop Solution for virtual daily operations
Likeliness to Recommend
What differentiates Zoom from other similar products?
Our company was one of the pioneer customers for ZOOM. Earlier, we were using CISCO for almost 10+ yrs but the features were not much. When we started using ZOOM in 2019 onwards, it is a rich experience for all users to interact with their business contacts effectively. Without ZOOM, I doubt whether our WFH would be effective because of this pandemic.
What is your favorite aspect of this product?
Virtual Background Host privileges Screen Sharing options High-Quality Audio with limited bandwidth speed
What do you dislike most about this product?
Nothing to list. Maybe they can start thinking of integrating the ZOOM calling option to connect Mobile
What recommendations would you give to someone considering this product?
Being a prime member of using this application for the past 4 yrs, I would strongly to go with ZOOM for video conferencing, file sharing and instant messaging.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Damian R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Zoom, easy conference tool.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Now I can create my meetings and videoconferences with messaging in real time and I can exchange content, through chat, it is very easy to hold a meeting, join it and make a collaboration, and all this I can do through any device, Zoom synchronizes with calendar and has a business quality that is excellent, both for mobile devices and for desktop.
What is your favorite aspect of this product?
Zoom has a meeting recorder and cloud storage, and with excellent tools such as integrations and add-ons such as Microsoft O365, Firefox, Outlook PC / Mac, Gmail, Safari and Chrome which helps you plan your meetings and organize yourself in a better way. This software is excellent to increase your productivity in online meetings, you can meet in a meeting regardless of the device you are using, and it has the best quality and the best security.
What do you dislike most about this product?
There is really nothing that I disliked about Zoom, despite being a very easy and simple to use tool, it has many functionalities and features, which make it unique software, it does not need many studies, to be able to understand, you can hold your virtual classes online meetings webinars and conferences.
What recommendations would you give to someone considering this product?
It is an excellent tool to use it in a personal way that allows you to communicate with your friends and family, but if you want to take virtual classes, it is excellent since it is very easy to use and has no loss whatsoever.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Queence Z.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Impressive number of participants
Likeliness to Recommend
What differentiates Zoom from other similar products?
It has the ability to allow upto 1000 participants.
What is your favorite aspect of this product?
It has a perfect call and video quality even in areas with bad bandwidth connections it still provides a clear sound and picture. It is very easy to set up or even to join a meeting and the user interface is very simple and makes it easy to find every function.
What do you dislike most about this product?
So far the product has provided the best features that it has promised to deliver however the contact support needs to be quick to respond.
What recommendations would you give to someone considering this product?
I would recommend anyone to try the product since it offers the very best for small, medium to large enterprise.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
