What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Awesome participant limit
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Unique Features
- Transparent
Vanashree B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2021
Easiest video conferencing solution I've ever used
Likeliness to Recommend
What differentiates Zoom from other similar products?
I like the Multi platform support of this app. I can join meetings through the web, smartphone app, or desktop app.
What is your favorite aspect of this product?
The ability to schedule Zoom rooms with Google Calendar is very quick and useful.
What do you dislike most about this product?
Unable to record the meeting unless the host grants access.
What recommendations would you give to someone considering this product?
Zoom is a well established platform and is great when you have a large group that you want to get involved with a meeting or event.
Pros
- Effective Service
- Respectful
- Altruistic
- Over Delivered
Nicolas F.
- Role: C-Level
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Jul 2021
Reliable Communications Tools For Businesses
Likeliness to Recommend
What differentiates Zoom from other similar products?
For as long as I can remember, I've used almost all of the video conferencing softwares in the industry, each with its own advantages and disadvantages. What I believe makes the difference with zoom is the ease of setup, the large bandwidth and focus on quality communications and best of all, global compatibility.
What is your favorite aspect of this product?
I absolutely love the screen sharing features but also how easy it is for the new users to install and use Zoom. This has been a key factor, as many of our clients have never used a conferencing software. I also love the browser conferencing features.
What do you dislike most about this product?
It is not a dislike as such, but some additional rewards and promotional offers would be most welcome.
What recommendations would you give to someone considering this product?
If you are looking for a solutions that will not slow down your device, and at the same time provide high quality meetings, Zoom is the right tools.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
