What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
95 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Ramón C.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Great Product
Likeliness to Recommend
What differentiates Zoom from other similar products?
You have many features that other dont have, also you have the ability to use on the pc, mobile, ipad, etc. Excellent software for meeting, conference, training and more.
What is your favorite aspect of this product?
The stability that have the software when is connected
What do you dislike most about this product?
i dont have any dislike for this software right now.
What recommendations would you give to someone considering this product?
Excellent product please choose Zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dr Syed H.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jul 2021
Good to go with small teams
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is good for online conference and meetings but it has some lags and we have raised tickets for this few times. Sometime it gets stuck and because of this the memorandum of meeting delays. Furthermore, this is a good software to work with if the lags and bugs are resolved
What is your favorite aspect of this product?
File sharing and web conference with our overseas employees and clients.
What do you dislike most about this product?
The lagging of software sometimes and I feel it takes a huge amount of data for a flawless video conferencing, which can be modified by Zoom developers.
What recommendations would you give to someone considering this product?
It's good to be utilized with a small team of peers for file sharing, online presentation, web conferencing. In my point of view, you can opt for it and have a look on the work of this software.
Pros
- Helps Innovate
- Effective Service
- Respectful
- Fair
Bapti N.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Effective Platform for Meetings and Conferences
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is so simple to Navigate. It's easy to host and handle meeting activities. It consumes cooperatively less data than other platforms. The audio quality is quite good and zoom gives the best user experiences.
What is your favorite aspect of this product?
I love the integrity and easiness of this product. This application is super simple to host any meetings. Compare to any other platforms cost , this application is effective considering other aspects.
What do you dislike most about this product?
I think the video quality should be improved. There is some lagging about arranging the audience. Again the free service should increase it's time span.
What recommendations would you give to someone considering this product?
This product is cost effective and useful. Anyone who are planing to buy a service for a big community it would be better in terms of service, i think.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Effective Service
Cons
- Under Delivered
