What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
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Since last award
94 Plan to Renew
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Since last award
84 Satisfaction of Cost Relative to Value
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Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Kelsey D.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Jul 2021
reliable web confrencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
There are a lot of similar solutions out there. In my experience, Zoom is the most reliable. A lot of the other ones seem to crash more often or not have the same connect, even with the same internet connection. It's also a very intuitive solution. I'm an account executive, so external clients join my calls all the time. I rarely have any issues where they have trouble figuring out the solution.
What is your favorite aspect of this product?
The ease of use is the bet part of this solution. I utilize most of the product feature. I do both audio and video calls daily. These are both external and internal calls. I share a lot of decks as well as use the screen share to demo our product to prospects. I don't use the chat feature often, but in previous roles, this feature has been extremely helpful for larger calls.
What do you dislike most about this product?
There are a lot of setting for your personal meeting ID. This has a lot of upside, however I've had a few issues where my setting wouldn't allow others to share or something like that. I've been able to change these settings and overall am a fan of the solution.
What recommendations would you give to someone considering this product?
I would spend sometime in your Zoom setting to make sure that they match how you plan to utilize the solution. For my role, I need I others to be able to screen share. I know in other roles, you may want to prevent this. I also think adding a picture to your profiles makes difference for remote selling and even remote internal meetings.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Beaton M.
- Role: Human Resources
- Industry: Communications
- Involvement: IT Leader or Manager
Submitted Jul 2021
easy virtual conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
The ease of use such that one does not require a learning curve to use Zoom
What is your favorite aspect of this product?
The screen sharing makes presentations a smooth ride
What do you dislike most about this product?
The pricing is a bit restrictive on the monthly subscriptions for those of us who just want to have one meeting in a month
What recommendations would you give to someone considering this product?
A yearly subscription gives more value for money
Pros
- Helps Innovate
- Saves Time
- Trustworthy
- Inspires Innovation
Christopher B.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Leader or Manager
Submitted Jul 2021
Fantastic product that got us through a pandemic
Likeliness to Recommend
What differentiates Zoom from other similar products?
Quality, ease of use, and ability to annotate
What is your favorite aspect of this product?
The annotation features
What do you dislike most about this product?
The background imaging could be significantly improved
What recommendations would you give to someone considering this product?
Just get it. It is great
Pros
- Trustworthy
- Efficient Service
- Effective Service
- Caring
