What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great product that's easy to use, but not unique
Likeliness to Recommend
Pros
- Inspires Innovation
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Security Frustrates
Nadeem M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Zoom it for better future.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Research alternative solutions to Zoom on G2, with real user reviews on competing tools. Video Conferencing Software is a widely used technology, and many people are seeking simple, powerful software solutions with hand raising, whiteboarding, and presentations. Other important factors to consider when researching alternatives to Zoom include user interface and features. We have compiled a list of solutions that reviewers voted as the best overall alternatives and competitors to Zoom, including Webex Meetings, GoToMeeting, Google Hangouts Meet, and BlueJeans Meetings.
What is your favorite aspect of this product?
This application offers me good collaboration with my team members and it is a time-saving product, that never bounds me being bound about to carry my work on the basis of time zone and the place. This tool has shared my workload as I [have gotten] rid of sending excessive emails to my clients. Zoom offers consistent services and facilitates me in scheduling the meetings.
What do you dislike most about this product?
Another drawback is, sometimes I have to face voice distortion. My internet connection is very strong, I do not know why I have [...] face distortion.
What recommendations would you give to someone considering this product?
I easily discuss business plans and together we are working for the uplift of our organization. This application is very easy to customize and I am truly influenced by its intuitive interface and quality customer services that never leave me in the lurch.
Pros
- Helps Innovate
- Unique Features
- Efficient Service
- Effective Service
Qamar A.
- Role: Sales Marketing
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2021
Zoom- A fantastic tool for conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides stable video and audio conference facility than other tools. screen sharing is also better from other similar software.
What is your favorite aspect of this product?
Video conference and screen sharing, I like the most on this software.
What do you dislike most about this product?
Sometimes audio interrupts, when we share our screen. it's annoying.
What recommendations would you give to someone considering this product?
it's an amazing platform for meetings, recommended to others to join each other on different projects by using Zoom.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
