What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Tafara M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Great features
Likeliness to Recommend
What differentiates Zoom from other similar products?
It allows for a large number of participants to join the meeting.
What is your favorite aspect of this product?
It features the ability to show the presenter on one screen as well as a presentation on other screens. It allows for sessions to be recorded easily and every recording can be stored on the cloud for other students to access it. The user interface is very user friendly and does not need training.
What do you dislike most about this product?
The time limit that is put on the free version. The application can be heavy on the computer system during video conference meetings.
What recommendations would you give to someone considering this product?
It is a great product and a very handy tool for unified communication since it offers a lot of tools for virtual presentations and meetings.
Pros
- Continually Improving Product
- Enables Productivity
- Inspires Innovation
- Fair
Shashank K.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Aug 2021
Fantastic product! any one can use
Likeliness to Recommend
What differentiates Zoom from other similar products?
its simple user interface and its work in low internet connection also
What is your favorite aspect of this product?
User interface is very good and Zoom is a very user-friendly application that allows me to conduct the meeting anytime and anywhere because it facilitates me for remote working.
What do you dislike most about this product?
Nothing much
What recommendations would you give to someone considering this product?
It has made it so easy to connect with my team all they have to do is to click my already sent meeting URLs. The video calling quality is very amazing no buffering or image distortion is associated with it.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Efficient Service
Danish M.
- Role: Information Technology
- Industry: Energy
- Involvement: End User of Application
Submitted Jul 2021
Zoom Review at a glance
Likeliness to Recommend
What differentiates Zoom from other similar products?
The cost of Zoom at the level that I use it is affordable. I've been able to have seamless meetings with attendendants all over the world at the same time. It's cheaper than other products
What is your favorite aspect of this product?
Zoom is a very user-friendly application that allows me to conduct the meeting anytime and anywhere because it facilitates me for remote working. Screen Sharing is one of the most efficient features that let us communicate while sharing screens
What do you dislike most about this product?
Sometimes I have to face voice distortion. My internet connection is very strong, I do not know why I have to face distortion.
What recommendations would you give to someone considering this product?
I will highly recommend this application to the entire business sector; this tool will help you a lot
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
