What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
SHAUN J F.
- Role: Vendor Management
- Industry: Other
- Involvement: Vendor Management and Renewal
Submitted Jul 2021
zoom is one of the most exciting platforms
Likeliness to Recommend
What differentiates Zoom from other similar products?
zoom is easy to manage and I like how the platform is understandable. It free for users that do under 45 mins of recording.. I records easily and has a button for you to stop and start.The recording is simple and very maxi perfect.
What is your favorite aspect of this product?
The record button is my favorite because it's easy to manage and use.
What do you dislike most about this product?
I don't like how the screen backgrounds are limited. So I had to make my own.
What recommendations would you give to someone considering this product?
Give it try and see if you like it. It is one of those software programs that implant wearer classics to make you better and aware of how to use the program zoom.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dan H.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Seamless video conferencing
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom provides a seamless experience. Great functionality & ease of use. I love that I can integrate with Google Calendar & Calendly & make it super simple to schedule meetings in a variety of ways.
What is your favorite aspect of this product?
I love the stability of the video & audio quality. When I've been on one particular competitor's platform the audio always seems to get messed up. Zoom makes video meetings/interviews/trainings/etc... easy to conduct.
What do you dislike most about this product?
Sometimes the UI of the in-meeting functionality is confusing and I have to search around to do what I want to do. Could be simpler.
What recommendations would you give to someone considering this product?
Try the free version and see if it works for you. No reason not to. It's easy to use and integrate, so it'll save you a lot of administrative time in scheduling and planning things.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Altruistic
Sandeep R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Decent product for internal communications
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is easy to install and configure. It works on any device. Its cross device supported. It has HD audio and video calling for better communication. Its secure and reliable.
What is your favorite aspect of this product?
It has great UI and its user friendly. File transfer is quick and handles any file type. It has live emojis for making chatting more interactive and fun. It runs smoothly without any lag. It can be accessed from anywhere. Meetings are encrypted for better privacy.
What do you dislike most about this product?
It doesn't have some important features such as noise cancellation and call transcript. Screen sharing can be laggy sometimes. Its web application is very limited.
What recommendations would you give to someone considering this product?
Its a good product for internal communication and video conferences. It offers best value for money. One should consider this product if you are looking for internal communication tool.
Pros
- Reliable
- Trustworthy
- Inspires Innovation
- Caring
