What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Faisal S.
- Role: Information Technology
- Industry: Engineering
- Involvement: End User of Application
Submitted Jul 2021
Audio /Video conferencing in New way!
Likeliness to Recommend
What differentiates Zoom from other similar products?
Best feature is ease in recording meetings. If you are the host you can create waiting rooms and let only people you want to join in. Number of participants are more as compared to alternatives application
What is your favorite aspect of this product?
Easy to use even first time user can do the work. Freely available for mobile. Supports pc as well as mobile. Can record the sessions and download it.
What do you dislike most about this product?
Security is very less. File sharing not upto the mark. Processing speed needs to be increased. It lags on slower internet.
What recommendations would you give to someone considering this product?
Go for it. It is worth it.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Client Friendly Policies
Cons
- Less Inspiring
- Security Frustrates
Abhay S.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Jul 2021
Great Product for Online meet & video call
Likeliness to Recommend
What differentiates Zoom from other similar products?
Host can record the meetings. There can be many co-host. Screen sharing is easy. Meeting schedule can be synced with Google Calendar.
What is your favorite aspect of this product?
User Interface is interactive, easy to use. Screen can be easily shared. Audio and Video quality is awesome. Zoom provide a feature to message to particular participant or message to all.
What do you dislike most about this product?
Paid version of Zoom is very costly. Any participant can easily record the meet using third party software. Limited Participant is allowed in free version.
What recommendations would you give to someone considering this product?
It's a great product to go for online meet, and video conferencing. Various features like online screen sharing, integrations with other software and apps makes it an awesome platform.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ghouse u.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Very useful product for scheduling online meetings
Likeliness to Recommend
What differentiates Zoom from other similar products?
It doesn't limit participants like other products. Some are limited to 150 at a time only and zoom provides much higher volume.
What is your favorite aspect of this product?
Instant scheduling a meeting withing 2 minutes of time
What do you dislike most about this product?
Nothing for now
What recommendations would you give to someone considering this product?
Nice platform to make video conferences done with simple steps of meeting set-up
Pros
- Trustworthy
- Effective Service
- Helps Innovate
- Continually Improving Product
