What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Marian Q.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Jul 2021
Tool for conferences and calls.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Now I can share screen, make voice calls, videoconferences and seminars from a single tool, Zoom is the best tool to make your international calls since it has excellent audio and video quality.
What is your favorite aspect of this product?
Zoom has been the best communication tool I have used so far, it has excellent very versatile functions that you can use to conduct webinars, conferences and international calls, it also allows you to send instant messages through live chat, private messages, or you can carry out a group chat, to which you can send constant information that is relevant to the learning and operation of your company and thus to keep all your work staff up to date You can easily share the information with your employees and customers.
What do you dislike most about this product?
Zoom is a tool that has many functionalities and features that help us communicate remotely, due to the many functionalities there is nothing that I can dislike about this software, the audio and video quality are impressive.
What recommendations would you give to someone considering this product?
For all those people who want a tool to communicate remotely and very easily, Zoom is the ideal one.
Pros
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Trustworthy
Nathaniel Z. J. P.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Jul 2021
Connecting over larger audience
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has enabled an option to connect our a larger group of audience than compared to other products
What is your favorite aspect of this product?
Once the meeting link is created it allows the option for anyone to connect using the link and also through guest mode. It also allows for users from different organization to join if required.
What do you dislike most about this product?
Apart from conferencing features it is not as feature rich as Teams such as option to include third party integrations
What recommendations would you give to someone considering this product?
A recommended tool for large organizations which require the option to have large audience in a single meeting event
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Anurag P.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Features are handy , but pro version is but costly
Likeliness to Recommend
What differentiates Zoom from other similar products?
Provides white board to write. Provide recording feature of meeting. Provides personal meeting room. Easy to connect. Most important doesn't need much high speed internet connection.
What is your favorite aspect of this product?
Can be contacted on even low speed internet connection. Joins automatically agin if somehow disconnected. Session can be recorded.
What do you dislike most about this product?
Whenever internet speed is not so good , screen sharing has a delay. Pro version is a bit costly. Sometimes there is issue with audio when connected with Bluetooth audio device.
What recommendations would you give to someone considering this product?
Free version is highly recommended. Handy to use. Easy to join and connect. Safe and highly secure. Provides screen sharing and screen recording.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
