What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Jamuna C.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2021
Scalable for Small, Medium, and Large Business
Likeliness to Recommend
What differentiates Zoom from other similar products?
ease of use , free to use for meetings under 40minutes, supports large audiences
What is your favorite aspect of this product?
Supporting large Audiences
What do you dislike most about this product?
HD video support
What recommendations would you give to someone considering this product?
Zoom is a terrific platform that offers a lot of features that businesses will find useful. It is one of the best video conference platforms available that suit businesses of any size
Pros
- Inspires Innovation
- Caring
- Fair
- Includes Product Enhancements
Erlon S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
The biggest strength is its reliability and HA.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Its reliability and high availability is far superior to its competitors. It's amazing how Zoom managed to keep up with the growing global demand in this pandemic period without experiencing downtime issues. (at least not for me).
What is your favorite aspect of this product?
Its high availability. It is quite frustrating when you have a conference with a plenty of people and faces connection issues. It is something which can put on the ground your credibility.
What do you dislike most about this product?
Zoom had serious security issues in the recently past. And the way they have handled that didn't seem that much professional. Also there are some features we can see in its competitors which Zoom could develop as well. RealTime transcription it is something desirable.
What recommendations would you give to someone considering this product?
If you are planning to use zoom in quite serious presentations and conferences, don't forget to give special attention to your internal network infrastructure. Things like a QOS properly configured in your router and a redundant internet link are important to provide the best experience to your users.
Pros
- Enables Productivity
- Saves Time
- Respectful
- Reliable
Cons
- Security Frustrates
- Slower Product Innovation
- Commodity Features
Kurt F.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jun 2021
Easy product to use, tons of features.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Audio and camera controls are much easier to use than other products.
What is your favorite aspect of this product?
Ability to record.
What do you dislike most about this product?
Nothing really
What recommendations would you give to someone considering this product?
I prefer this product over others mainly for it's reliability.,
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
