What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Marko J.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Jun 2021
Really easy to use, and very stable.
Likeliness to Recommend
What differentiates Zoom from other similar products?
Easy to use
What is your favorite aspect of this product?
Stable, great video & audio quality.
What do you dislike most about this product?
Nothing really.
What recommendations would you give to someone considering this product?
It's great for every company.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Saves Time
Lorena M.
- Role: Information Technology
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2021
Excellent platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
Now I can communicate without putting my health or the health of the people around me at risk because Zoom allows communication through chat or you can do it through video calls, Zoom is the best software to keep up with your work team, since it does not No matter where you are, with Zoom you do it remotely.
What is your favorite aspect of this product?
Zoom has excellent functions and features that are essential to make your video calls at ease and with confidence, Zoom has an excellent storage of documents, annotations, with good tools to communicate such as live chat, real-time chat, private chat and chat Of video. With Zoom you can make conferences, comments and notes, it also has remote access and remote assistance. What I like the most about Zoom is that you can create discussions and forums and it allows you to make video calls with multiple people.
What do you dislike most about this product?
There is nothing that I dislike since it is a very basic and easy-to-use application and you can use it both personally and for business, for your board meetings, you can manage Zoom in the best way for you.
What recommendations would you give to someone considering this product?
If you want something simple and that does not require much effort to communicate through chat or video, Zoom is what I recommend, it is very easy to use and adapts easily to you.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Caring
DAVID K.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2021
Made work from home easy
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease of use and many great features
What is your favorite aspect of this product?
How easy it was to use and navigate
What do you dislike most about this product?
Nothing comes to mind
What recommendations would you give to someone considering this product?
Absolute get if you have many people working remote.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
