What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Justin G.
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Jun 2021
Easy to collaborate from anywhere in the world
Likeliness to Recommend
What differentiates Zoom from other similar products?
From years of working with Cisco's WebEx platform, Zoom takes the cake here. It is easy to use, has great recording and easy sharing capabilities. Cisco could learn a thing or two about ease of use.
What is your favorite aspect of this product?
That I can download the files into an offline MP4 format, without a 3rd party app.
What do you dislike most about this product?
That when I split recordings, it doesn't give me a new link to share with a password.
What recommendations would you give to someone considering this product?
If you need to collaborate internally or with customers, this is the software for your company.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Fair
ANjali G.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2021
Easy to Share, Easy to Collaborate
Likeliness to Recommend
What differentiates Zoom from other similar products?
Ease in User Interface
What is your favorite aspect of this product?
I loved the video auto-recording feature.
What do you dislike most about this product?
I dislike the price range
What recommendations would you give to someone considering this product?
I would want cheaper versions or may be more discounts for students.
Pros
- Continually Improving Product
- Performance Enhancing
- Inspires Innovation
- Respectful
Pandya S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2021
Safe and Secure online meeting platform
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is different form similar products like Google meet and GoTo meetings as it is widely used by educational idustry, Meet is used by company and corporate meetings whereas Goto meetings is used by non conventional mediums to host presentations. It is a collaborative meeting tool with whitebiard to jam up discussion
What is your favorite aspect of this product?
The feature I like the most is it don't require to download app compulsorily. we can use desktop agent or also a web based tool. it keeps the process easy and also time saving.
What do you dislike most about this product?
There is still no way to mark the authencity of a joiner / participant, like Google meet allows to enter a participant only it it from their own workplace. Also whiteboard which allows anybody to draw in between screen which should be controlled by host
What recommendations would you give to someone considering this product?
This is best tool for hosting a family discussion and also to support remote meetings and study materials. It allows screen share safely and no data is breached
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Inspires Innovation
