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Zoom Logo
Zoom Logo
Zoom Video Communications, Inc.

Zoom

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Zoom
8.9 /10

What is Zoom?

Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.

Company Details


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Awards & Recognition

Zoom won the following awards in the Web and Video Conferencing - Enterprise category

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Zoom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Reliable
  • Enables Productivity
  • Performance Enhancing

Feature Ratings

Average 86

Video Conferencing

88

Screen Share

87

Audio Conferencing VoIP

87

Audio Controls

85

Audio Conferencing Call in Bridge

85

Facilitator Functions

84

Keyboard Mouse Control

83

Instant Messaging

83

Virtual Whiteboard

82

Application Share

82

File Transfer

81

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

83

Breadth of Features

82

Ease of IT Administration

82

Ease of Data Integration

81

Availability and Quality of Training

81

Product Strategy and Rate of Improvement

80

Ease of Customization

80

Vendor Support

80

Zoom Reviews

Rama K.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Reliable and Stable performance smooth streaming

Likeliness to Recommend

10 /10

What differentiates Zoom from other similar products?

Gallery view,hiding non video participants, recording the meeting as a video,uesful keyborad shortcuts

What is your favorite aspect of this product?

Changing background in video conferencing

What do you dislike most about this product?

inability to delete inapparopriate comments in public meetings

What recommendations would you give to someone considering this product?

Very user friendly stable application that allows conduct meetings and remote working easy.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Pratik H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2021

Fantastic and Simple to Get Started with a Session

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom is very simple to use platform where the primary focus has been given on easing the usability for fantastic customer experience and achieving good quality audio and video capability. Zoom gets full marks as it does not need any account to create a conference session. This is fully free of cost and the session can last upto 40 minutes with capacity of 100 members at a time. Futhermore, it can be integrated with apps like Outlook and facilitate quick communication between the team, especially during the pandemic times.

What is your favorite aspect of this product?

Being a technical person, I think given the fact the Zoom uses end to end encryption, the date can be securely transmitted and decrypted when it has reached the recipient. There are regular security paths applied by the vendor thus reflecting the focus on ensuring protection against vulnerabilities.

What do you dislike most about this product?

Lack of File Transfer capability is the top area where Zoom needs to improvise over time. Besides this, there are features like chatting that needs tremendous improvement as the other platforms like Teams have much enriched capabilities keeping aside the audio video conferencing.

What recommendations would you give to someone considering this product?

For any organization that is willing to buy a tool for team collaboration, primarily for audio-video communication, Zoom can be a great fit as the user friendliness will save a lot of cost in terms of training and let users leverage the conferencing to its best for bridging the gap of not being co-located.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Megha A.

  • Role: Student Academic
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Good tool for verbal communication virtual

Likeliness to Recommend

8 /10

What differentiates Zoom from other similar products?

Zoom has unique features like, waiting room, permission to record the meetings, permission to share the screen can be set by the host.

What is your favorite aspect of this product?

Anyone can join the meeting by using the zoom app. There is an awesome feature for the host. Host can mute any one in the meeting or mute all the participants by just one click. Host can record the meeting. Host can enable a waiting room.

What do you dislike most about this product?

The limitation for free meetings is just 40 minutes that I don’t like.

What recommendations would you give to someone considering this product?

I recommend users to use zoom because of the awesome features that zoom had. Host has most of all the controls and host can make other people to host also. It is also easy to use. Users can schedule the meetings for the past and invite the guest for the meeting.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation
  • Respectful

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