What is Zoom?
Zoom provides modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, collaboration, chat, and webinars across mobile devices, desktops, telephones, and room systems.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZoom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zoom.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom?
Pros
- Respectful
- Reliable
- Enables Productivity
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Video Conferencing
Screen Share
Audio Conferencing VoIP
Audio Controls
Audio Conferencing Call in Bridge
Facilitator Functions
Keyboard Mouse Control
Instant Messaging
Virtual Whiteboard
Application Share
File Transfer
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of IT Administration
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Vendor Support
Zoom Reviews
Rama K.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jun 2021
Reliable and Stable performance smooth streaming
Likeliness to Recommend
What differentiates Zoom from other similar products?
Gallery view,hiding non video participants, recording the meeting as a video,uesful keyborad shortcuts
What is your favorite aspect of this product?
Changing background in video conferencing
What do you dislike most about this product?
inability to delete inapparopriate comments in public meetings
What recommendations would you give to someone considering this product?
Very user friendly stable application that allows conduct meetings and remote working easy.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Unique Features
Pratik H.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2021
Fantastic and Simple to Get Started with a Session
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom is very simple to use platform where the primary focus has been given on easing the usability for fantastic customer experience and achieving good quality audio and video capability. Zoom gets full marks as it does not need any account to create a conference session. This is fully free of cost and the session can last upto 40 minutes with capacity of 100 members at a time. Futhermore, it can be integrated with apps like Outlook and facilitate quick communication between the team, especially during the pandemic times.
What is your favorite aspect of this product?
Being a technical person, I think given the fact the Zoom uses end to end encryption, the date can be securely transmitted and decrypted when it has reached the recipient. There are regular security paths applied by the vendor thus reflecting the focus on ensuring protection against vulnerabilities.
What do you dislike most about this product?
Lack of File Transfer capability is the top area where Zoom needs to improvise over time. Besides this, there are features like chatting that needs tremendous improvement as the other platforms like Teams have much enriched capabilities keeping aside the audio video conferencing.
What recommendations would you give to someone considering this product?
For any organization that is willing to buy a tool for team collaboration, primarily for audio-video communication, Zoom can be a great fit as the user friendliness will save a lot of cost in terms of training and let users leverage the conferencing to its best for bridging the gap of not being co-located.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Megha A.
- Role: Student Academic
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Jun 2021
Good tool for verbal communication virtual
Likeliness to Recommend
What differentiates Zoom from other similar products?
Zoom has unique features like, waiting room, permission to record the meetings, permission to share the screen can be set by the host.
What is your favorite aspect of this product?
Anyone can join the meeting by using the zoom app. There is an awesome feature for the host. Host can mute any one in the meeting or mute all the participants by just one click. Host can record the meeting. Host can enable a waiting room.
What do you dislike most about this product?
The limitation for free meetings is just 40 minutes that I don’t like.
What recommendations would you give to someone considering this product?
I recommend users to use zoom because of the awesome features that zoom had. Host has most of all the controls and host can make other people to host also. It is also easy to use. Users can schedule the meetings for the past and invite the guest for the meeting.
Pros
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
- Respectful